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R
Rom_Ba
Inspiring
May 15, 2024
Question

Framemaker 2022 CMS SharePoint Client Not Working Properly

  • May 15, 2024
  • 3 replies
  • 471 views

Hi everyone,

 

Unfortunately, the FM2022 (with latest update installed) CMS SharePoint Online client gets stuck completely when trying to check out a file from a repository. It looks like a check-out/check-in timeout issue that also existed in the on-prem SharePoint CMS client and was fixed by Adobe in FM2020.
Has anyone else encountered this issue with the SharePoint Online client?

Thanks!

    This topic has been closed for replies.

    3 replies

    frameexpert
    Community Expert
    frameexpertCommunity Expert
    Community Expert
    May 15, 2024

    I am not sure if this is the issue, but Update 4 broke some things with FrameMaker 2022. If you are using that update, I would suggest going back to Update 3 and see if that solves the problem.

    https://helpx.adobe.com/framemaker/kb/framemaker-downloads.html

    R
    Rom_BaAuthor
    Inspiring
    May 15, 2024

    Hi Rick,

     

    Thanks for your input!

    I've experienced this issue since I installed FM22. I hoped that one of the updates would fix it but in vain.

     

    Regards,

    Roman

    W
    Community Expert
    Winfried RengCommunity Expert
    Community Expert
    May 15, 2024

    Hi,

    I do not use SharePoint. Therefore I cannot recommend anything.

    However, did you search this forum for "SharePoint"? There are many threads which seem to have similar issues as you.

    And can you describe your issue in more detail?

    What's your exact FrameMaker version (Help | About)?

    Best regards, Winfried

    R
    Rom_BaAuthor
    Inspiring
    May 15, 2024

    Hi Winfried,

     

    Yes, I searched for SharePoint Online but didn't find anything relevant to my case. There have been similar issues with the on-prem SharePoint CMS connector in the past. SharePoint Online is a completely different solution. 

    My FM version is 17.04.628.

     

    Cheers,

    Roman

      Jeff_Coatsworth
      Community Expert
      Jeff_CoatsworthCommunity Expert
      Community Expert
      May 15, 2024

      I suspect you'll need to contact the FM folks on this one - see https://helpx.adobe.com/contact/enterprise-support.other.html#framemaker for your Adobe Support options. I'd recommend using the tcssup@adobe.com e-mail address as it reaches a team dedicated to Technical Communication Suite products including FrameMaker.

      R
      Rom_BaAuthor
      Inspiring
      May 15, 2024

      Hi Jeff,

       

      I actually submitted a bug report to Adobe a while ago. But it will take ages for them to fix it. In the meantime, the feature is inusable. I just wondered if anyone else had the same issue or it has something to do with particular settings/system configuations.

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