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R
ralph_0912
Participant
May 6, 2025
Question

Framemaker 2022, getting installer is corrupt error.

  • May 6, 2025
  • 2 replies
  • 313 views

I've made many (> 10) attempts to install Framemaker 2022 on two different Windows 11 devices using a couple of different browsers. I was finally able to get it to install on my desktop computer, but I also want it on my laptop, and it will not install there. I have made a fresh download everytime, without success. Does anyone have a suggestion to fix this?

 Thank you.

    2 replies

    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    May 7, 2025

    You're getting this message launching the installer? Have you tried downloading using a different browser? Are you launching the installer as an Admin user? If the issue persists, I suggest contacting the FM folks - see https://helpx.adobe.com/contact/enterprise-support.other.html#framemaker for your Adobe Support options. I'd recommend using the tcssup@adobe.com e-mail address as it reaches a team dedicated to Technical Communication Suite products including FrameMaker.

    frameexpert
    Community Expert
    frameexpertCommunity Expert
    Community Expert
    May 7, 2025

    I am not sure what the problem is, but can you try an earlier download of 2022? The previous releases are here:

    https://helpx.adobe.com/framemaker/kb/framemaker-downloads.html

    and one of the earlier versions may install; for example 17.0.5.

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