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J
James A Spillane
Participant
January 25, 2023
Question

FrameMaker 2022: Send for Review function fails to distill PDF

  • January 25, 2023
  • 2 replies
  • 408 views

FrameMaker 2022: Send for Review function fails to distill PDF, but the regular method (saving a .ps file and using distiller) works fine. Anyone know what setting I'm missing, or what the solution may be? We will be moving from FrameMaker 2017 to 2022, and I am evaluating the features for my team. I would love for this to work, because we already use shared reviews in the Adobe Cloud.

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2 replies

F
Community Expert
FrameMaker-dkCommunity Expert
Community Expert
January 25, 2023

You may need to check the Distiller box in Publish

 

Bjørn Smalbro - FrameMaker.dk
    J
    James A SpillaneAuthor
    Participant
    January 25, 2023

    I did that. Still failed to distill and flushed the job:

     

    Start Time: Wednesday, January 25, 2023 at 10:27:22
    Source: 10-031736-01EN_rev_2.tps
    Destination: C:\Users\james.spillane\AppData\Local\Temp\2023.01.25_10.18.08\10-031736-01EN_rev_2.pdf
    Adobe PDF Settings: C:\ProgramData\Adobe\Adobe PDF\Settings\Press Quality.joboptions
    %%[ Error: undefinedresult; OffendingCommand: div ]%%

    Stack:
    0
    24.66
    -3.95632e-11

     

      Jeff_Coatsworth
      Community Expert
      Jeff_CoatsworthCommunity Expert
      Community Expert
      January 25, 2023

      I'd contact the FM folks - this may be a known issue that they're already working on - see https://helpx.adobe.com/contact/enterprise-support.other.html#framemaker for your Adobe Support options. I'd recommend using the tcssup@adobe.com e-mail address as it reaches a team dedicated to Technical Communication Suite products including FrameMaker.

        J
        James A SpillaneAuthor
        Participant
        January 25, 2023

        I emailed my question as you suggested. I find it interesting that I can save the book as a .ps file and distill it with Acrobat just fine. I can use the "Publish -> PDF" option and it works just fine. But attempting to create a shared review copy using the Review menu always fails in the distilling.

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