Framemaker 2022 wont launch and doesn't show in task manager

8 replies
90 views
Translate

Framemaker worked great 2 weeks ago but now wont launch and its not showinging in task manager. Removed and reinstalled it but still can’t get it to run. Tried with av off but still not working. Any suggestions

Jeff_Coatsworth

Community Expert

Did the FM folks have any ideas of what’s going on?

Translate

Jeff_Coatsworth

Community Expert

Please let us know what you/they find out so that others can learn. Any time I’ve seen something like this, it was due to an over-zealous security program that squashed any application that tried launching.

Translate

RSVandroidAuthor

Participant

i think you are rigt but thanks for your suggestions.

Translate

Jeff_Coatsworth

Community Expert

Got me then - I think you need to reach out to the FM folks - give them a ping at tcssupport@adobe.com.

Translate

RSVandroidAuthor

Participant

Its on a standalone pc using windows 11and being accesed through an RDP. Plus i am the it Department so its not a firwall issue

Translate

Jeff_Coatsworth

Community Expert

Did your subscription expire? What’s changed in the two weeks since you last fired it up? Any corporate anti-virus changes? Ran it as Admin? Have an internet connection?

Translate

RSVandroidAuthor

Participant

supscription is ok and i disabled anti virus and yes the internet conection is fine. I tried to run as admin but that didnt work. The only thing thats happened is a windows update which i uninstalled and rebooted machne after.

Translate

Jeff_Coatsworth

Community Expert

Are you working in a corporate environment? Have you talked to your IT? Maybe they’ve closed some ports in the firewall that Adobe was using to “phone home”?

Translate

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.