Framemaker 9.0p196 crashes while exporting to xml

Forum|Forum|13 years ago
August 15, 2012
1 reply
650 views

Hello,

This occurs both with XP Pro SP3 and Win7 iSP 1 . On a XP Pro SP3 without domain connection the crash does not occur. According to the event log caused ntdll.dll the crash.

Addendum: The XML is created correctly. this happens to all book projects, new and old. Does anyone have an idea?

This topic has been closed for replies.

Arnis Gubins

Inspiring

You seem to have missed installing four updatte patches. Try installing those in order and see if this fixes things first.

For the updates see: http://www.adobe.com/support/downloads/product.jsp?product=22&platform=Windows

A

Anonymous

Hi,

thx for your answer. After installing all four patches step by step there is no improvement.

Actualk version is now 9.0p255. Any other idea?

Arnis Gubins

Inspiring

You could try checking your version of ntdll.dll (a Windows protected system file) for corruption using the "sfc /scannow" command. This replaces corrupted protected system files with the correct MS ones. Also, you could then check if there are any issues with the DirectX graphics (the drivers could be affecting the FM behaviourr) on your system using the DXDIAG utility.

However, as it seems to happen on two systems, the corruption doesn't seem that likely of a culprit. Are you using FM with the structure or unstructured interface, i.e. is your workflow creating the XML using the Save As XML from unstrucured files or are you exporting the XML from a structured application?

Remix with Firefly Community Gallery

Thousands of free creations to fall in love with and remix in Firefly.

Explore now

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded