FrameMaker cannot find Adobe printer instance, which must be installed to execute Save As PDF command

Forum|Forum|7 years ago
April 6, 2018
4 replies
10220 views

FrameMaker 2015 cannot find the Acrobat printer.

Every time that I try to save an FM document as a pdf, I get the error message in the heading above.

I have Adobe Acrobat Pro DC, version 2018.011.20038. (Installed 2/25/18.)

And for FM, I have version 13.0.2.433. (Installed 10/5/2017.)

This was working in January.

I don't know why after a couple months of not using FM, this would happen.

I know that in some instances the order of installation matters.

This topic has been closed for replies.

Correct answer Matt-Tech Comm Tools

Check out this thread...

Manually installing PDF Printer

-Matt

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Scott Sanders

Participant

You're seriously trying to answer a query dated 2018 - with a link to a thread that was first raised in 2012 and references Windows XP???? As of 21/02/20 - I have the same problem. The entire reason I bought and installed Framemaker was to create PDF's - doesn't work. Whereas my trusty old version of Word - does it no problem. From what I have seen of Framemaker so far - it appears to be an incredibly flaky piece of software. I convinced my company that I needed Framemaker - it is not going to go down to well, when I explain to them I can't even save a document as a simple PDF.

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Winfried Reng

Community Expert

Hi Scott,

Which FrameMaker version do you have? The latest one is 15.0.5.838. You can check this in the Help menu in About.

What does not work? Can you describe this in more detail?

How do you create your PDFs?

When you did not change anything in the Publish pod, then you use the PDF engine in FrameMaker.

Or did you change the settings in the Publish pod to: Use Acrobat Distiller for PDF generation

Then you need Acrobat. Do you have this installed?

Best regards

Winfried

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Scott Sanders

Participant

Hi Winfried,

I have

Framemaker 2019 Release, version: 15.04.751.

When I create a document as click 'save as PDF' I receive the following message "FrameMaker could not find Adobe PDF printer instance, which must be installed to execute Save as PDF command" I have Adobe Acrobat Reader DC installed Version 2019.008.20071.

I have not changed anything in Framemakers publishing pods.

I hope I do not have to install Acrobat Pro as this is going to be a major headache for me. Due to the senesitive nature of my work, I go through a large number of processes before I am cleared to install new software. I do not have any problems creating PDF's through any of Micosoft's Office programmes.

Best regards,

Scott.