Framemaker chrashes

hi,

we have to put our new template on to a exiting book.

if we select the highest level and load the template, framemaker crashes instantly.

if we select the lowest level module and load the template, framemaker crashes instantly.

if we open the lowest level module and then load the template, we can save it, while closing it framemaker crashes.

we use windows 10 version 1607

and framemaker11

any idea?

best regards

beat