FrameMaker crashes on Export to XLIFF 1.2

Question

I am using FrameMaker 2020 and have tried several times to use the File > Translate > Export to XLIFF 1.2. Each time FrameMaker completely closed before converting the documents into XLIFF and creating the translation package (ZIP). FrameMaker did not show the XLIFF Conversion Report and did not show any other error messages.

I tried using the Export to XLIFF 1.2 option on both a book file and on individual files from the book, but saw the same results each time.

I am able to Save As or Print the book to a PDF file successfully, so I don't think that file errors are necessarily causing the problem.

I have not yet found a troubleshooting resource for this issue. I followed the instructions from the Adobe Help site, found here: Adobe FrameMaker.

I am using FrameMaker in unstructured content mode.

Can anyone share any experience with this issue or suggest troubleshooting steps to take?

Jeff_Coatsworth · Answer

Have a look at this thread - https://community.adobe.com/t5/framemaker/out-of-the-box-translation-support/m-p/11322450#M66968 and its links. If that doesn't give any clues, I suggest talking to the FM folks - see https://helpx.adobe.com/contact/enterprise-support.other.html#framemaker for your support contact options.

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