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Scott5CB4
Participant
Jul 7, 2021 8:30 PM UTC
Question

FrameMaker crashes on Export to XLIFF 1.2

I am using FrameMaker 2020 and have tried several times to use the File > Translate > Export to XLIFF 1.2. Each time FrameMaker completely closed before converting the documents into XLIFF and creating the translation package (ZIP). FrameMaker did not show the XLIFF Conversion Report and did not show any other error messages. 

I tried using the Export to XLIFF 1.2 option on both a book file and on individual files from the book, but saw the same results each time. 

I am able to Save As or Print the book to a PDF file successfully, so I don't think that file errors are necessarily causing the problem. 

I have not yet found a troubleshooting resource for this issue. I followed the instructions from the Adobe Help site, found here: Adobe FrameMaker. 

I am using FrameMaker in unstructured content mode. 

Can anyone share any experience with this issue or suggest troubleshooting steps to take? 

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    4 replies

    Terra222682804583
    Participant
    Apr 6, 2023 4:44 PM UTC

    I am having the same issue using the same version of FrameMaker as you and unstructured.

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    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    Apr 6, 2023 5:48 PM UTC

    @Terra222682804583 I would try out the FM2022 version to see if this has improved since the 2020 version.

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    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    Jul 8, 2021 11:40 AM UTC

    Have a look at this thread - https://community.adobe.com/t5/framemaker/out-of-the-box-translation-support/m-p/11322450#M66968 and its links. If that doesn't give any clues, I suggest talking to the FM folks - see https://helpx.adobe.com/contact/enterprise-support.other.html#framemaker for your support contact options.

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      Scott5CB4Author
      Participant
      Jul 9, 2021 7:29 PM UTC

      Thank you for the suggestions, Jeff! 

       

      An Adobe Worldwide Evangelist offered to help us with this. 

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