Known Participant

Question

FrameMaker crucial Font issue when building PDF

Forum|Forum|1 year ago
March 6, 2024
4 replies
1912 views

Hey guys,

it seems FrameMaker has an issue with building PDF with several fonts (left out in PDF). We're trying to fix that issue for a couple of weeks now and it looks like FM can't handle fonts with bigger names such as "Segoe UI Variable Small Semibol" "Bahnschrift SemiLight SemiConde[...]" "Open Sans SemiCondensed SemiBol[...]". Is there any fix for this? Perhaps it works for other users? As we rely on the Open Sans fonts (official google fonts) this is critical for us 😞 Building PDF with these fonts using other tools (Word etc.) works perfectly.

Any help is greatly appreciated!

This topic has been closed for replies.

F

FrameMaker-dk

Community Expert

What makes you think it is the length of the fonts names that is the culprit?

And what happens that shouldn't happen? Don't you get pdf at all or is the font replaced with another font? What kind of process are you using for generating the pdf?

Bjørn Smalbro - FrameMaker.dk

S

SWXMHAuthor

Known Participant

All questions already answered:

I noticed all other fonts of the families work perfectly except the ones with the longest name.

"PDF built via [Esc f w p]; also tried via print menu"

Fonts are "left out in PDF" --> blank spots. I attached screenshots that show the problem.

Jeff_Coatsworth

Community Expert

I'd update your version & try again. If it still isn't working, contact the FM folks - see https://helpx.adobe.com/contact/enterprise-support.other.html#framemaker for your Adobe Support options. I'd recommend using the tcssup@adobe.com e-mail address as it reaches a team dedicated to Technical Communication Suite products including FrameMaker.

Bob_Niland

Community Expert

Are these "Variable" fonts?
If so, I'm not sure if FM supports those yet.
Using the Publish output path would be worth a try.

Bob_Niland

Community Expert

re: Segoe UI Variable Small Semibol…

Microsoft re-issued Segoe as a Variable font (OpenType Variations, OTVF) at some point in the recent past, and unless FM has been updated to support Variables, I'd expect problems.

I don't know if it's possible to revert to the pre-Variable instance, nor if the download includes a sub-directory with static instances, not if there are any utilities for casting a static instance.

S

SWXMHAuthor

Known Participant

We use them in .ttf. Also this shouldn't apply to all mentioned fonts?

W

Winfried Reng

Community Expert

Hi,

I also use the Google Open Sans font and have an issue with it:

https://community.adobe.com/t5/framemaker-discussions/en-dash-in-open-sans-light-italic-in-pdf-replaced-wtih-w-with-diaeresis/m-p/14034043

https://tracker.adobe.com/#/view/FRMAKER-13807

In the Adobe Tracker my issue is reported as fixed, although it isn't.

But perhaps yours is fixed with the newest update 17.0.3?

It would help, if you describe your issue in more detail.

Best regards, Winfried

Jeff_Coatsworth

Community Expert

What version of FM? What method of creating PDFs?

S

SWXMHAuthor

Known Participant

Version: 17.0.0.226; PDF built via [Esc f w p]; also tried via print menu

Jeff_Coatsworth

Community Expert

I don't recall if that's the most recent patched version of FM2022; you might see if there are updates available. I think that escape combo is the Publish route, right? (haven't got FM open right now). If neither Publish nor Print to Adobe PDF printer instance are working, it might be something to do with the font & what type they are.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded