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mfahie1984
Participant
August 7, 2014
Question

FrameMaker Error

  • August 7, 2014
  • 1 reply
  • 1907 views


Im currently using FrameMaker 7.0 and im currently experiencing a issue when saving a imported graphic. A error message is displayed stating "An internal error occurred while imported graphics in this document.  The file has been saved, but has lost some image data.  Please report this error to Adobe Technical Support."  Can anyone help with this issue, thanks.

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    1 reply

    Bob_Niland
    Community Expert
    Bob_NilandCommunity Expert
    Community Expert
    August 7, 2014

    FM7 on what platform (Windows, Unix, Mac)?

    What graphics file format for the problem file?

    R
    ReneSteph
    Known Participant
    August 8, 2014

    This week I too have begun seeing this same error for the first time ever. I'm running FM12.0.2.389 on Win7-SP1. It seems to be triggered whenever I apply a Boolean expression to control the hide/show of conditional text. Oddly enough, all text using tags set in the expression as "NOT" to show is actually getting deleted from the FM file altogether. If I had not saved and reopened one of the "odd extension" files created when FM crashed, I would have permanently lost half the content of several critical files on the highest priority project at this client. DOH!!  I can forward files privately to someone if you want to take a look. Maybe I should add this to the Bugbase...?

    Rene

    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    August 8, 2014

    Yes, you probably should – there had been issues with crashes involving conditional text in prior versions, but I thought they had been solved in FM12

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