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vijays33776829
vijays33776829
Participant
Jul 28, 2018 11:26 AM UTC
Answered

Framemaker internal error message

Hi I am continuously getting this error" An internal error occured while writing ipmorted graphics in this document......" how to solve it?@

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    Mayank_MehCorrect answer
    Participating Frequently
    Jul 30, 2018 9:30 AM UTC

    Hi Vijay,

    Can you please try to recreate the preferences of FM 2017 by performing the below steps and see if that makes any difference-

    • Close FM2017.

    • Rename the  folder 14 to 14_old in C:\Users\UserAccount\AppData\Roaming\Adobe\FrameMaker.

    • Clean the “temp” folder which is located at ‘C:\Users\user profile\AppData\Local\Temp’.

    • Launch FM and check the issue.

    Regards,

    Mayank

    View reply

    5 replies

    Mayank_Meh
    Participating Frequently
    Jul 30, 2018 9:21 AM UTC

    Hi There,

    Can you please confirm the exact version of Adobe FrameMaker you are using? To check the version go to: Help > About Adobe FrameMaker.

    Also let me know if it is happening only with one document/book or with all the of them.

    Regards,

    Mayank

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    vijays33776829
    vijays33776829Author
    Participant
    Jul 30, 2018 9:25 AM UTC

    Hi Mayank,

    I am using FM 2017 version. (Version: 14.0.4.511)

    Recently the software has started giving lot of errors like this.

    Regards,

    Vijay

    9844832612

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    Mayank_MehCorrect answer
    Participating Frequently
    Jul 30, 2018 9:30 AM UTC

    Hi Vijay,

    Can you please try to recreate the preferences of FM 2017 by performing the below steps and see if that makes any difference-

    • Close FM2017.

    • Rename the  folder 14 to 14_old in C:\Users\UserAccount\AppData\Roaming\Adobe\FrameMaker.

    • Clean the “temp” folder which is located at ‘C:\Users\user profile\AppData\Local\Temp’.

    • Launch FM and check the issue.

    Regards,

    Mayank

    Translate
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