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Joyce Griffith
Joyce Griffith
Participant
November 17, 2019
Question

Framemaker is ruining my computer and costing me hundreds of dollars.

  • November 17, 2019
  • 4 replies
  • 1108 views

I met Framemaker years ago and it worked beautifully. Now it does not work at all. I have spent hours and hours getting support from Framemaker. Instead it has wrecked my computer. And for live support I get people with impossible English accents. Framemaker is a wonderful program but it has been ruined by Adobe. I am very upset about this. 

This topic has been closed for replies.

4 replies

M
Community Manager
Mayank_MehCommunity Manager
Community Manager
November 18, 2019

Hi Joyce,

 

 I a from FrameMaker support team. I have set you the private message, please reply with the details so that we can help you in fixing the issue you are facing with FM.

 

 

    Barb Binder
    Community Expert
    Barb BinderCommunity Expert
    Community Expert
    November 17, 2019

    Hi Joyce:

     

    I see your tags show:

    1. Formatting and numbering
    2. Installing and licensing

     

    Let's get the installation issue solved first, then we can help with numbering here.  Have you reached out to : tcssup@adobe.com yet with the install questions? This isn't the general support you may have already contacted, it's Tech Comm Suite specific. 

     

    ~Barb

    ~Barb at Rocky Mountain Training
    Klaus Göbel
    Klaus Göbel
    Legend
    November 17, 2019

    Hi Joyce,

    it would help us to help you, if you could provide some more details:

    - which FrameMaker version do you use?

    - newest version?

    - operating system ? Win 7, 8, 10 - 32 or 64 bit?

    - network?

    - and of course: what doesn't work?

      apuwdm2
      apuwdm2
      Inspiring
      November 17, 2019

      Hi Joyce,

       

      Please list your Framemaker problems and we will try to find solutions - that's the aim of this community.

       

      Regards


      Apurva

       

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