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alexanderp3125138
alexanderp3125138
Inspiring
March 11, 2021
Question

FrameMaker jumping back while scrolling

  • March 11, 2021
  • 4 replies
  • 1328 views

Hey folks,

 

lately, FrameMaker has started to act weird (yes, even weirder than usual), on my colleague's and my laptop. This is what happens: when I scroll through a document, either with mouse wheel or PgUp/PgDn, FrameMaker will randomly jump back to the previous page. Sometimes that's just mildly irritating, sometimes outright annoying, when I'm doing some more delicate text editing.

AFAIK there hasn't been an update which could've caused the issue. Could it be down to some checkbox we ticked accidentaly, or some other setting that has crept into our template?

 

Thanks in advance for your support,

Alex

    This topic has been closed for replies.

    4 replies

    S
    stixf16
    Known Participant
    March 27, 2023

    This recently began happening on my machine (the past two weeks). Framemaker 2020 Version 16.0.4.1062. I had IT remove and reinstall Framemaker on my machine. But the problem persists. On one chapter in my book, it is stuck on the last page of the book. I cannot select a new page or scroll, or use the previous page arrow.  It always jumps back to that page.  Other chapters, it will keep jumping back to where I started. It is not happening to the other users running the same software in my work area. I added the bug on Adobe. 

     

    Any ideas?

    Jason

    Bug Id: FRMAKER-12942

    Barb Binder
    Community Expert
    Barb BinderCommunity Expert
    Community Expert
    March 27, 2023

    Hi @stixf16 I find that clicking on the text after navigating holds the page in place and it doesn't jump back. But being stuck on one page in the book and not being able to scroll isn't normal. Did you try a MIF wash? 

    https://helpx.adobe.com/framemaker/kb/how-to-use-mifwash-utility-in-framemaker.html

     

    ~Barb

    ~Barb at Rocky Mountain Training
    alexanderp3125138
    alexanderp3125138Author
    Inspiring
    March 12, 2021

    I found the solution, or rather, the cause: it's the new navigation window. As soon as I open it, and even if I close it again afterwards, FrameMaker will start acting up. The solution is to restart FrameMaker, and not use this feature at all. A shame, really, but it's quite rudimentary still, so not that big of a loss. Thanks again for your support! 🙏

    Nimisha_Aggarwal
    Adobe Employee
    Nimisha_Aggarwal
    Adobe Employee
    March 12, 2021

    Hi Alex,

     

    Thank you for reporting this issue. Basically, it is trying to focus on the corresponding paragraph heading, that's why it is jumping back.

    Can you please log a tracker ticket for this. 

     

    Thanks

    Nimisha Aggarwal

      Barb Binder
      Community Expert
      Barb BinderCommunity Expert
      Community Expert
      March 11, 2021

      I've watched this happen to my students in classes for years. It seems to me that Fm is hopping back to the page with the insertion point. 

       

      ~Barb

      ~Barb at Rocky Mountain Training
      alexanderp3125138
      alexanderp3125138Author
      Inspiring
      March 11, 2021

      @Barb Binder thanks. Good to know we're not alone. 😉

      @frameexpert1 I'll keep an eye out to see if it's related to graphics. One thing I can say for sure though is that it does not necessarily jump back to graphics in particular.

       

      I'll try to narrow the issue down with your feedback, thanks!

        W
        Community Expert
        Winfried RengCommunity Expert
        Community Expert
        March 11, 2021

        Hi Alex,

         

        Which FrameMaker version do you have? Do you have the latest update?

        Does FrameMaker jump back to the insertion mark? Or to another place?

         

        Best regards

         

        Winfried

        alexanderp3125138
        alexanderp3125138Author
        Inspiring
        March 11, 2021

        Hi Winfried,

         

        latest update (v16.01.), and it only started recently. It does kinda jump back to certain paragraphs/headings, but I couldn't make out a real pattern. Sometimes it does, sometimes it doesn't. It also does that when I go through the document using the PgUp/PgDn keys, moving the cursor through the document. Sometims, FrameMaker will just jump back to a heading or paragraph on the previous page or even the page before that. There are no messed up formattings, cross references, or anything else at these points. That's why we're pretty stumped here atm.

        frameexpert
        Community Expert
        frameexpertCommunity Expert
        Community Expert
        March 11, 2021

        One pattern to check: when it jumps back, does it jump back to a page containing a graphic? Does the graphics have callouts added to it?

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