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jmw707
Participating Frequently
Dec 6, 2018 12:41 AM UTC
Question

Framemaker not responding when navigating within a document

I upgraded to a new windows 10 laptop. I have Framemaker 13 installed. When I attempt to navigate within a document, the program freezes and can be unresponsive for 20 minutes or more. There is almost no CPU usage when it is not responding, though my laptop fan goes into high gear when FrameMaker freezes. It is basically unusable and I am at a standstill. FrameMaker worked fine on my older 6 year old laptop.

I've tried hiding graphics, renaming the preferences folder, installed all updates. Please give me some ideas.

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17 replies

LinSims
Community Expert
LinSimsCommunity Expert
Community Expert
Jan 24, 2019 9:23 PM UTC

Esc+vv toggles graphics display.

If you have additional insets, Esc+vip will toggle their display.

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LinSims
Community Expert
LinSimsCommunity Expert
Community Expert
Jan 24, 2019 8:31 PM UTC

Do you have any graphics? I've noticed that with my installation (Frame 2019, Windows 7) there are a few graphics where Frame will stop dead for a few minutes before allowing me to continue. A few times it's locked the entire machine up and I had to do a hard reboot. I'm in the process of troubleshooting this with our IT support, but as the saying goes, "The problem with trouble-shooting is that trouble shoots back."

(Note: with the exception of the watermark and the company logo, all graphics are imported by reference.)

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jmw707Author
Participating Frequently
Jan 24, 2019 8:42 PM UTC

I have a lot of high DPI graphics (screenshots of the software) - I maintain a user guide that is printable and also imported into Robohelp. The graphics could definitely be the problem. I created a new document with text only and I'm not having trouble with that one.

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Hezy A
Hezy A
Inspiring
Dec 6, 2018 6:21 AM UTC

If as Stefan says the application does not support Windows 10, it is possible to run it in Windows 7 compabitible mode.

You can google Set compatibility mode in Windows 10

but what you can try to do, is to right click the application and select properties.

Click the compatibility tab

In compatibility mode choose to Run this program in compatibility mode for Windows 7

It is possible that Admin rights will be required for this

this might help

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Stefan Gentz
Legend
Dec 6, 2018 6:46 AM UTC

I did not say that the application does not support Windows 10 ;-)

jmw707​ mentioned FrameMaker 13, which is FrameMaker 2015 release. Support for Windows 10 was introduced with Update 1 for FrameMaker 2015 (internal version 13.0.1).

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Stefan Gentz
Legend
Dec 6, 2018 4:15 AM UTC

Support for Windows 10 was introduced with Update 1 for FrameMaker (2015 release), see here.

Can you give us the full version number of your FrameMaker installation (> Help > About FrameMaker)?

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jmw707Author
Participating Frequently
Jan 24, 2019 7:23 PM UTC

The version number is 13.0.2.433

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Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
Jan 24, 2019 7:32 PM UTC

Don't have FM2015 to check the version, but if Help > Updates isn't fetching any new ones & you've checked the Adobe software and product updates page for any more, I would check out what's happening on the machine. Is it happening on all docs you deal with? What about a brand new one based on one of the factory templates? Where are the docs located? Any source control involved?

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