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Jenny Farrar
Jenny Farrar
Participant
December 26, 2021
Answered

FrameMaker won't launch

  • December 26, 2021
  • 5 replies
  • 2812 views

Framemaker splash screen opens, but then it blanks out and fails to launch.

Operating system was just updated to Windows 11 for x64

Installed FrameMaker from:

https://helpx.adobe.com/framemaker/kb/framemaker-downloads.html

What's the problem?

What's the solution?

Why is the downloaded .exe file only 5MB, it should be 168MB.

 

Crash Report:

Version=1
EventType=APPCRASH
EventTime=132845195376436608
ReportType=2
Consent=1
UploadTime=132845195382535047
ReportStatus=268435456
ReportIdentifier=524a05d0-05c9-4eef-9813-57c07279a97c
IntegratorReportIdentifier=94df6a19-896c-47e4-a199-6539dc4c74b4
Wow64Host=34404
NsAppName=FrameMaker.exe
AppSessionGuid=00005964-0001-0002-c0dd-575600f6d701
TargetAppId=W:0006fe3211053a3855535f1d14b6bedca5d400000904!0000b19401c3f2578d92ff0ff2d08e4dd10c09278342!FrameMaker.exe
TargetAppVer=2021//09//09:09:35:22!1406749!FrameMaker.exe
BootId=4294967295
ServiceSplit=2213597240
TargetAsId=3664
UserImpactVector=808452912
IsFatal=1
EtwNonCollectReason=4
Response.BucketId=22dc6db03a64657f09d5bee64e9e0aca
Response.BucketTable=4
Response.LegacyBucketId=1861603917358303946
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=FrameMaker.exe
Sig[1].Name=Application Version
Sig[1].Value=16.0.3.979
Sig[2].Name=Application Timestamp
Sig[2].Value=6139d55a
Sig[3].Name=Fault Module Name
Sig[3].Value=FrameMaker.exe
Sig[4].Name=Fault Module Version
Sig[4].Value=16.0.3.979
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=6139d55a
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=0000000000a206c6
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=10.0.22000.2.0.0.768.101
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=60d6
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=60d6aa52dd3693cfdc1346d1426b9d42
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=7aa6
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=7aa699a6faa239a4a3a44d5290737913
UI[2]=C:\Program Files\Adobe\Adobe FrameMaker 2020\FrameMaker.exe
LoadedModule[0]=C:\Program Files\Adobe\Adobe FrameMaker 2020\FrameMaker.exe
LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\WINDOWS\System32\KERNEL32.DLL
LoadedModule[3]=C:\WINDOWS\System32\KERNELBASE.dll
LoadedModule[4]=C:\WINDOWS\System32\ucrtbase.dll
LoadedModule[5]=C:\WINDOWS\System32\ADVAPI32.dll
LoadedModule[6]=C:\Program Files\Adobe\Adobe FrameMaker 2020\FMRuntime.dll
LoadedModule[7]=C:\WINDOWS\SYSTEM32\VCRUNTIME140.dll
LoadedModule[8]=C:\WINDOWS\System32\msvcrt.dll
LoadedModule[9]=C:\WINDOWS\SYSTEM32\VCRUNTIME140_1.dll
LoadedModule[10]=C:\WINDOWS\System32\sechost.dll
LoadedModule[11]=C:\WINDOWS\SYSTEM32\MSVCP140.dll
LoadedModule[12]=C:\WINDOWS\System32\RPCRT4.dll
LoadedModule[13]=C:\WINDOWS\System32\COMDLG32.dll
LoadedModule[14]=C:\WINDOWS\System32\USER32.dll
LoadedModule[15]=C:\WINDOWS\System32\combase.dll
LoadedModule[16]=C:\WINDOWS\System32\win32u.dll
LoadedModule[17]=C:\Program Files\Adobe\Adobe FrameMaker 2020\cpprest141_2_10.dll
LoadedModule[18]=C:\WINDOWS\System32\shcore.dll
LoadedModule[19]=C:\WINDOWS\SYSTEM32\dbghelp.dll
LoadedModule[20]=C:\WINDOWS\System32\GDI32.dll
LoadedModule[21]=C:\WINDOWS\System32\msvcp_win.dll
LoadedModule[22]=C:\WINDOWS\System32\SHLWAPI.dll
LoadedModule[23]=C:\WINDOWS\System32\gdi32full.dll
LoadedModule[24]=C:\WINDOWS\System32\SHELL32.dll
LoadedModule[25]=C:\WINDOWS\System32\CRYPT32.dll
LoadedModule[26]=C:\WINDOWS\System32\WS2_32.dll
LoadedModule[27]=C:\WINDOWS\System32\ole32.dll
LoadedModule[28]=C:\WINDOWS\System32\OLEAUT32.dll
LoadedModule[29]=C:\WINDOWS\SYSTEM32\atmlib.dll
LoadedModule[30]=C:\Program Files\Adobe\Adobe FrameMaker 2020\FMBMP2Tiff.dll
LoadedModule[31]=C:\Program Files\Adobe\Adobe FrameMaker 2020\FMTiff2PS.dll
LoadedModule[32]=C:\Program Files\Adobe\Adobe FrameMaker 2020\libtiff.dll
LoadedModule[33]=C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.22000.120_none_9d947278b86cc467\COMCTL32.dll
LoadedModule[34]=C:\WINDOWS\SYSTEM32\WINHTTP.dll
LoadedModule[35]=C:\Program Files\Adobe\Adobe FrameMaker 2020\tbb.dll
LoadedModule[36]=C:\WINDOWS\SYSTEM32\HTTPAPI.dll
LoadedModule[37]=C:\WINDOWS\SYSTEM32\bcrypt.dll
LoadedModule[38]=C:\WINDOWS\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.22000.318_none_ce876b9e12f802ea\gdiplus.dll
LoadedModule[39]=C:\WINDOWS\SYSTEM32\CONCRT140.dll
LoadedModule[40]=C:\Program Files\Adobe\Adobe FrameMaker 2020\FMDBMS32.dll
LoadedModule[41]=C:\Program Files\Adobe\Adobe FrameMaker 2020\AdobePIE.dll
LoadedModule[42]=C:\WINDOWS\SYSTEM32\VERSION.dll
LoadedModule[43]=C:\WINDOWS\SYSTEM32\oledlg.dll
LoadedModule[44]=C:\WINDOWS\System32\IMM32.dll
LoadedModule[45]=C:\WINDOWS\SYSTEM32\WININET.dll
LoadedModule[46]=C:\WINDOWS\SYSTEM32\WINSPOOL.DRV
LoadedModule[47]=C:\WINDOWS\SYSTEM32\urlmon.dll
LoadedModule[48]=C:\Program Files\Adobe\Adobe FrameMaker 2020\BIB.dll
LoadedModule[49]=C:\Program Files\Adobe\Adobe FrameMaker 2020\AIDE.dll
LoadedModule[50]=C:\Program Files\Adobe\Adobe FrameMaker 2020\CoolType.dll
LoadedModule[51]=C:\Program Files\Adobe\Adobe FrameMaker 2020\AdobeSVGAGM.dll
LoadedModule[52]=C:\Program Files\Adobe\Adobe FrameMaker 2020\SVGRE.dll
LoadedModule[53]=C:\Program Files\Adobe\Adobe FrameMaker 2020\icuuc69.dll
LoadedModule[54]=C:\Program Files\Adobe\Adobe FrameMaker 2020\icuin69.dll
LoadedModule[55]=C:\Program Files\Adobe\Adobe FrameMaker 2020\NetLib.dll
LoadedModule[56]=C:\Program Files\Adobe\Adobe FrameMaker 2020\icuio69.dll
LoadedModule[57]=C:\Program Files\Adobe\Adobe FrameMaker 2020\XAPToolkitRelease.dll
LoadedModule[58]=C:\WINDOWS\SYSTEM32\MSIMG32.dll
LoadedModule[59]=C:\Program Files\Adobe\Adobe FrameMaker 2020\AdobePDFL.dll
LoadedModule[60]=C:\Program Files\Adobe\Adobe FrameMaker 2020\AdobeXMP.dll
LoadedModule[61]=C:\Program Files\Adobe\Adobe FrameMaker 2020\AdobeXMPFiles.dll
LoadedModule[62]=C:\Program Files\Adobe\Adobe FrameMaker 2020\JP2KLib.dll
LoadedModule[63]=C:\Program Files\Adobe\Adobe FrameMaker 2020\AdobeLinguistic.dll
LoadedModule[64]=C:\Program Files\Adobe\Adobe FrameMaker 2020\AdobeOwl.dll
LoadedModule[65]=C:\Program Files\Adobe\Adobe FrameMaker 2020\FMZipper.dll
LoadedModule[66]=C:\Program Files\Adobe\Adobe FrameMaker 2020\LogSession.dll
LoadedModule[67]=C:\Program Files\Adobe\Adobe FrameMaker 2020\FMMFCInterface.dll
LoadedModule[68]=C:\Program Files\Adobe\Adobe FrameMaker 2020\XMLParserUtil.dll
LoadedModule[69]=C:\Program Files\Adobe\Adobe FrameMaker 2020\apc.dll
LoadedModule[70]=C:\Program Files\Adobe\Adobe FrameMaker 2020\xerces-c_3_2.dll
LoadedModule[71]=C:\Program Files\Adobe\Adobe FrameMaker 2020\PDFReviewInterOP.dll
LoadedModule[72]=C:\Program Files\Adobe\Adobe FrameMaker 2020\BrowserLoginInterOp.dll
LoadedModule[73]=C:\Program Files\Adobe\Adobe FrameMaker 2020\fmngl.dll
LoadedModule[74]=C:\WINDOWS\SYSTEM32\dxgi.dll
LoadedModule[75]=C:\Program Files\Adobe\Adobe FrameMaker 2020\ACE.dll
LoadedModule[76]=C:\Program Files\Adobe\Adobe FrameMaker 2020\AGM.dll
LoadedModule[77]=C:\Program Files\Adobe\Adobe FrameMaker 2020\BIBUtils.dll
LoadedModule[78]=C:\WINDOWS\System32\SETUPAPI.dll
LoadedModule[79]=C:\Program Files\Adobe\Adobe FrameMaker 2020\AXE8SharedExpat.dll
LoadedModule[80]=C:\Program Files\Adobe\Adobe FrameMaker 2020\icuuc64.dll
LoadedModule[81]=C:\WINDOWS\SYSTEM32\OPENGL32.dll
LoadedModule[82]=C:\WINDOWS\SYSTEM32\iertutil.dll
LoadedModule[83]=C:\WINDOWS\SYSTEM32\srvcli.dll
LoadedModule[84]=C:\Program Files\Adobe\Adobe FrameMaker 2020\usd_win.dll
LoadedModule[85]=C:\WINDOWS\SYSTEM32\netutils.dll
LoadedModule[86]=C:\WINDOWS\SYSTEM32\WindowsCodecs.dll
LoadedModule[87]=C:\Program Files\Adobe\Adobe FrameMaker 2020\CoreTypes.dll
LoadedModule[88]=C:\Program Files\Adobe\Adobe FrameMaker 2020\NetIO.dll
LoadedModule[89]=C:\WINDOWS\SYSTEM32\MPR.dll
LoadedModule[90]=C:\Program Files\Adobe\Adobe FrameMaker 2020\zlib1.dll
LoadedModule[91]=C:\Program Files\Adobe\Adobe FrameMaker 2020\icuuc67.dll
LoadedModule[92]=C:\WINDOWS\SYSTEM32\mfc140u.dll
LoadedModule[93]=C:\Program Files\Adobe\Adobe FrameMaker 2020\ImagetoPDF.dll
LoadedModule[94]=C:\WINDOWS\SYSTEM32\NETAPI32.dll
LoadedModule[95]=C:\Program Files\Adobe\Adobe FrameMaker 2020\icuuc65.dll
LoadedModule[96]=C:\WINDOWS\SYSTEM32\mscoree.dll
LoadedModule[97]=C:\WINDOWS\SYSTEM32\DPAPI.DLL
LoadedModule[98]=C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL
LoadedModule[99]=C:\WINDOWS\SYSTEM32\Secur32.dll
LoadedModule[100]=C:\WINDOWS\SYSTEM32\GLU32.dll
LoadedModule[101]=C:\Program Files\Adobe\Adobe FrameMaker 2020\libcurl.dll
LoadedModule[102]=C:\WINDOWS\SYSTEM32\WSOCK32.dll
LoadedModule[103]=C:\WINDOWS\System32\WLDAP32.dll
LoadedModule[104]=C:\WINDOWS\SYSTEM32\UxTheme.dll
LoadedModule[105]=C:\WINDOWS\SYSTEM32\dxcore.dll
LoadedModule[106]=C:\WINDOWS\SYSTEM32\SSPICLI.DLL
LoadedModule[107]=C:\WINDOWS\SYSTEM32\USP10.dll
LoadedModule[108]=C:\Program Files\Adobe\Adobe FrameMaker 2020\pdfsettings.dll
LoadedModule[109]=C:\Program Files\Adobe\Adobe FrameMaker 2020\AdobeOwlCanvas.dll
LoadedModule[110]=C:\Program Files\Adobe\Adobe FrameMaker 2020\WRServices.dll
LoadedModule[111]=C:\Program Files\Adobe\Adobe FrameMaker 2020\icudt69.dll
LoadedModule[112]=C:\Program Files\Adobe\Adobe FrameMaker 2020\icudt64.dll
LoadedModule[113]=C:\Program Files\Adobe\Adobe FrameMaker 2020\icudt67.dll
LoadedModule[114]=C:\Program Files\Adobe\Adobe FrameMaker 2020\icudt65.dll
LoadedModule[115]=C:\WINDOWS\SYSTEM32\dbgcore.DLL
LoadedModule[116]=C:\Program Files\Adobe\Adobe FrameMaker 2020\tbbmalloc.dll
LoadedModule[117]=C:\WINDOWS\SYSTEM32\CRYPTSP.dll
LoadedModule[118]=C:\WINDOWS\system32\rsaenh.dll
LoadedModule[119]=C:\WINDOWS\SYSTEM32\CRYPTBASE.dll
LoadedModule[120]=C:\WINDOWS\System32\bcryptPrimitives.dll
LoadedModule[121]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscoreei.dll
LoadedModule[122]=C:\WINDOWS\SYSTEM32\kernel.appcore.dll
LoadedModule[123]=C:\WINDOWS\SYSTEM32\windows.storage.dll
LoadedModule[124]=C:\WINDOWS\SYSTEM32\wintypes.dll
LoadedModule[125]=C:\Program Files\Adobe\Adobe FrameMaker 2020\fminit\fmres.dll
LoadedModule[126]=C:\Program Files\Adobe\Adobe FrameMaker 2020\fminit\fmdlg.dll
LoadedModule[127]=C:\Program Files\Adobe\Adobe FrameMaker 2020\fminit\fmcustom.dll
LoadedModule[128]=C:\WINDOWS\SYSTEM32\profapi.dll
LoadedModule[129]=C:\WINDOWS\System32\MSCTF.dll
LoadedModule[130]=C:\WINDOWS\SYSTEM32\textinputframework.dll
LoadedModule[131]=C:\WINDOWS\SYSTEM32\CoreMessaging.dll
LoadedModule[132]=C:\WINDOWS\SYSTEM32\CoreUIComponents.dll
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LoadedModule[138]=C:\WINDOWS\SYSTEM32\dhcpcsvc.DLL
LoadedModule[139]=C:\WINDOWS\SYSTEM32\DNSAPI.dll
LoadedModule[140]=C:\WINDOWS\system32\spool\DRIVERS\x64\3\UNIDRVUI.DLL
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LoadedModule[146]=C:\Program Files\Adobe\Adobe FrameMaker 2020\fminit\owlres.dll
LoadedModule[147]=C:\WINDOWS\SYSTEM32\DWrite.dll
LoadedModule[148]=C:\WINDOWS\SYSTEM32\TextShaping.dll
LoadedModule[149]=C:\Program Files\Adobe\Adobe FrameMaker 2020\NetIODav.dll
LoadedModule[150]=C:\WINDOWS\SYSTEM32\CFGMGR32.dll
LoadedModule[151]=C:\WINDOWS\system32\propsys.dll
LoadedModule[152]=C:\Program Files\Adobe\Adobe FrameMaker 2020\fminit\Linguistics\7.0\Providers\Plugins2\AdobeHunspellPlugin\AdobeHunspellPlugin.dll
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LoadedModule[154]=C:\Program Files\Adobe\Adobe FrameMaker 2020\fminit\Linguistics\7.0\Providers\Plugins2\Duden\Dpf.dll
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LoadedModule[159]=C:\Program Files\Adobe\Adobe FrameMaker 2020\fminit\Linguistics\7.0\Providers\Plugins2\Duden\CTokenizer.dll
LoadedModule[160]=C:\Program Files\Adobe\Adobe FrameMaker 2020\fminit\Linguistics\7.0\Providers\Plugins2\Duden\SGAnalyseSP.dll
LoadedModule[161]=C:\Program Files\Adobe\Adobe FrameMaker 2020\fminit\Linguistics\7.0\Providers\Plugins2\Duden\sprt4-5-1.dll
LoadedModule[162]=C:\Program Files\Adobe\Adobe FrameMaker 2020\fminit\Linguistics\7.0\Providers\Plugins2\Duden-Conservative\Duden-Conservative.dll
LoadedModule[163]=C:\Program Files\Adobe\Adobe FrameMaker 2020\fminit\Linguistics\7.0\Providers\Plugins2\Duden-PressAgency\Duden-PressAgency.dll
LoadedModule[164]=C:\Program Files\Adobe\Adobe FrameMaker 2020\fminit\Linguistics\7.0\Providers\Plugins2\Duden-Tolerant\Duden-Tolerant.dll
LoadedModule[165]=C:\Program Files\Adobe\Adobe FrameMaker 2020\fminit\Linguistics\7.0\Providers\Plugins2\WRLiloPlugin1.3\WRLiloPlugin.dll
LoadedModule[166]=C:\WINDOWS\SYSTEM32\ntmarta.dll
LoadedModule[167]=C:\Program Files\Adobe\Adobe FrameMaker 2020\FMGridCtrl.dll
LoadedModule[168]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clr.dll
LoadedModule[169]=C:\WINDOWS\SYSTEM32\VCRUNTIME140_CLR0400.dll
LoadedModule[170]=C:\WINDOWS\SYSTEM32\ucrtbase_clr0400.dll
LoadedModule[171]=C:\WINDOWS\System32\psapi.dll
LoadedModule[172]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\mscorlib\2093847643a88d0a5de0778c5bcd2fda\mscorlib.ni.dll
LoadedModule[173]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clrjit.dll
LoadedModule[174]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System\012f5634e52bdd2e549b5d620db35dd4\System.ni.dll
LoadedModule[175]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\PresentationCore\51c69a39dd7f9079778e5ef58d9088db\PresentationCore.ni.dll
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LoadedModule[177]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.Core\5c06c2417dda0d081bfb5ccd4f2e54f3\System.Core.ni.dll
LoadedModule[178]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\WindowsBase\6edd6535cd0719116941a4b6bc6d494c\WindowsBase.ni.dll
LoadedModule[179]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.Xaml\d1ce9b85cc0206d30a715d541a2ce26f\System.Xaml.ni.dll
LoadedModule[180]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\WPF\wpfgfx_v0400.dll
LoadedModule[181]=C:\WINDOWS\SYSTEM32\MSVCP140_CLR0400.dll
LoadedModule[182]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\WPF\PresentationNative_v0400.dll
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LoadedModule[184]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.Xml\13b6f9a5b0bd3ade5d3918207562b2cd\System.Xml.ni.dll
LoadedModule[185]=C:\WINDOWS\SYSTEM32\wldp.dll
LoadedModule[186]=C:\WINDOWS\SYSTEM32\amsi.dll
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LoadedModule[188]=C:\Program Files (x86)\Kaspersky Lab\Kaspersky Anti-Virus 21.3\x64\antimalware_provider.dll
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LoadedModule[193]=C:\WINDOWS\SYSTEM32\msasn1.dll
LoadedModule[194]=C:\WINDOWS\SYSTEM32\cryptnet.dll
LoadedModule[195]=C:\WINDOWS\SYSTEM32\drvstore.dll
LoadedModule[196]=C:\WINDOWS\SYSTEM32\devobj.dll
LoadedModule[197]=C:\WINDOWS\System32\WINTRUST.DLL
LoadedModule[198]=C:\WINDOWS\System32\imagehlp.dll
LoadedModule[199]=C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_b32ce94116e244cf\nvd3dumx.dll
LoadedModule[200]=C:\WINDOWS\SYSTEM32\WINMM.dll
LoadedModule[201]=C:\WINDOWS\SYSTEM32\directxdatabasehelper.dll
LoadedModule[202]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\Presentatioaec034ca#\68fef4a019f4643de9f05a72e1a3fd3b\PresentationFramework.Aero2.ni.dll
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FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=Adobe FrameMaker 2020
AppPath=C:\Program Files\Adobe\Adobe FrameMaker 2020\FrameMaker.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=97D1A7AF26D85AA308261388AF7A7D23
MetadataHash=1023877076

 

This topic has been closed for replies.
Correct answer Dave Creamer of IDEAS

KNOWN PROBLEM: FrameMaker not compatible with Windows 11

More posts referencing issues:

https://community.adobe.com/t5/framemaker-discussions/any-success-running-tcs-framemaker-on-m1-mac/m-p/12526444


>>KNOWN PROBLEM: FrameMaker not compatible with Windows 11

 

The post you reference was originally about running Frame/Windows on a Mac M1. It's Windows that won't run on the M1. 

 

It was stated that Frame is not certified for Win 11. That not exactly the same as "not compatible".

5 replies

Jenny Farrar
Jenny FarrarAuthor
Participant
December 29, 2021

THANK YOU EVERYONE!

I'm still trying to get it to work and following your suggestions.

I did finally find a hidden phone number to call Adobe in their Chat Bot upper right corner

800-833-6687
Monday–Friday, 24 hours a day

and got to talk to a rep, who started a ticket and

sent an email with the same installation link,

but when it still doesn't launch, and I emailed back asking for more help 

with no responses yet.

QUESTION:

Should I be downloading the install ZIP to my Download folder and then extracting the ZIP

in the Download folder?

Or should I be downloading the install ZIP to my C Drive and then extracting the ZIP

in the C Drive?

Does it make a difference?

I have plenty of storage space in either location.

 

I've tried a different browser, and the CC Cleaner App, so now I'm about to download again.

Jenny Farrar
Jenny FarrarAuthor
Participant
December 30, 2021

After lots of failed attempts to get FrameMaker to launch on my new MSI Raider laptop with Windows 11,

I've just now experimented and discovered that FrameMaker downloaded, installed, and launched 

just fine on my old HP Pavilion laptop with Windows 10.

So I'm really thinking that perhaps Windows 11 upgrade was a big mistake on my new laptop?! 

FrameMaker 2020 (Version 16.0.3)

Jenny Farrar
Jenny FarrarAuthor
Participant
December 30, 2021

KNOWN PROBLEM: FrameMaker not compatible with Windows 11

More posts referencing issues:

https://community.adobe.com/t5/framemaker-discussions/any-success-running-tcs-framemaker-on-m1-mac/m-p/12526444

Matt-Tech Comm Tools
Community Expert
Matt-Tech Comm ToolsCommunity Expert
Community Expert
December 29, 2021

To recap replies from David, Jeff, and myself...adding one additional thought:

  • (new, easy) Reset preferences by deleting the 16 directory at C:\Users\[USERNAME]\AppData\Roaming\Adobe\FrameMaker\16, then restart Fm
  • email Adobe at tcssup@adobe.com
  • Use Adobe CC Cleaner app to remove Fm, then reinstall Fm (since Fm install completes, it's not likely you need to redownload the installer)
  • Run Fm as Administrator

Be sure to let us know if any of these remedies your problem!

 

-Matt Sullivan, FrameMaker Course Creator, Author, Trainer, Consultant
Dave Creamer of IDEAS
Community Expert
Dave Creamer of IDEASCommunity Expert
Community Expert
December 29, 2021

Try uninstalling with the Adobe CC Cleaner app. (It works for other Adobe apps too.)

 

David Creamer: Community Expert (ACI and ACE 1995-2023)
Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
December 28, 2021

I'd try a different browser & re-download it again; run it as admin - if that still doesn't fix things, contact FM Support like Matt says. Actually, see https://helpx.adobe.com/contact/enterprise-support.other.html#framemaker for your Adobe Support options. I'd recommend using the tcssup@adobe.com e-mail address as it reaches a team dedicated to Technical Communication Suite products including FrameMaker.

Matt-Tech Comm Tools
Community Expert
Matt-Tech Comm ToolsCommunity Expert
Community Expert
December 28, 2021

For installation and startup issues, try tcssupport@adobe.com 

EDIT: I believe the email address should be  tcssup@adobe.com, sorry 'bout that

 

This is a user-based community forum, so you're not as likely to get a resolution here.

-Matt Sullivan, FrameMaker Course Creator, Author, Trainer, Consultant
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