Answered

FrameMaker2022 - cannot open book files

Forum|Forum|5 months ago
January 2, 2026
3 replies
383 views

Since yesterday I have not been able to open book files. Whenever I try, the program shuts down with an error. The other files open without problems.

Has anybody else experienced this problem?

I installed the latest patch, but this did not help.

Thank you for your help!

Correct answer FrameMaker-dk

You can try renaming the pref folder.

Close FrameMaker
Navigate to C:\Users\USER\AppData\Roaming\Adobe\FrameMaker
Rename the folder "17" (if that is the current version of your FrameMaker)
Restart FrameMaker

This little exercise will reset FrameMaker to "factory settings" and create a new folder called "17". It may - or may not - help, but should you reace Adobe Support, this is one of the possible fixes they will put you through.

F

FrameMaker-dk

Correct answer

Community Expert

You can try renaming the pref folder.

Close FrameMaker
Navigate to C:\Users\USER\AppData\Roaming\Adobe\FrameMaker
Rename the folder "17" (if that is the current version of your FrameMaker)
Restart FrameMaker

This little exercise will reset FrameMaker to "factory settings" and create a new folder called "17". It may - or may not - help, but should you reace Adobe Support, this is one of the possible fixes they will put you through.

Bjørn Smalbro - FrameMaker.dk

R

renate_2464Author

Hi Bjørn, thank you very much. This is the solution! I am more than grateful for your help. I was getting a bit desperate. This has been the first major problem with FrameMaker after working with this program (as a translator) for more than 20 years.

Renate

F

FrameMaker-dk

Community Expert

Great - always nice when things work 🙂 Happy New Year!

Bjørn Smalbro - FrameMaker.dk

frameexpert

Community Expert

If you want to email me a .book file, I will try to open it here. rick at frameexpert dot com

www.frameexpert.com

R

renate_2464Author

Thank you - problem solved, see the reply from FrameMaker-DK.

Bob_Niland

Community Expert

Where are the .book files?
Local machine, enterprise network, CMS server, cloud?

Can you open a troublesome .book with Notepad?
If will be gibberish, but will confirm that it's not a file system problem.
(and I don't suppose that .MIFs were being kept for the projects)

Just as an experiment, if you can open the .fm files, can you make a new .book, close it and open it?

R

renate_2464Author

Thank you for your answer. I tried several different books - I work with FrameMaker more or less every day and therefore am quite surprised that it now behaves differently. I have not had this kind of problem before.

The files are kept on the same PC as the program itself.

Do you know whether it is possible to contact Adobe directly?

Bob_Niland

Community Expert

Did you try the Notepad test?
Did you try to create a new .book?

re: Do you know whether it is possible to contact Adobe directly?

Other than for installation/licensing questions, no.
It probably requires a support contract for app tech support questions, and I know nothing about those (and never needed one in 30+ years of using FM).

Even via that route, their first question is apt to be: so what changed?
This strikes me as more likely a local IT issue than an Adobe IT issue.

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