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bjw82630509
bjw82630509
Inspiring
October 31, 2019
解決済み

FremeMaker 2019 Perpetual License - why have we been cut off?

  • October 31, 2019
  • 返信数 7.
  • 1276 ビュー

We purchased a FrameMaker 2019 perpetual license in September 2018 (upgrade from FM 2017). Why have I been reverted to a 30 day trial license again today?

 

Bridget Wilkinson

    このトピックへの返信は締め切られました。
    解決に役立った回答 bjw82630509

    The issue was that my computer had changed from a fixed IP address to a dynamic IP address. This broke the activation.

    Bridget Wilkinson

    返信数 7

    bjw82630509
    bjw82630509作成者
    Inspiring
    December 16, 2019

    Apologies, I only just saw this - the emails were treated as junk by my ISP.

    Simply enter my full credentials again - after having been reassured that this would not delete an activation.

      LinSims
      Community Expert
      LinSimsCommunity Expert
      Community Expert
      November 6, 2019

      Once that was determined, what was the fix?

      bjw82630509
      bjw82630509作成者解決！
      Inspiring
      November 6, 2019

      The issue was that my computer had changed from a fixed IP address to a dynamic IP address. This broke the activation.

      Bridget Wilkinson

      F
      Community Expert
      FrameMaker-dkCommunity Expert
      Community Expert
      November 1, 2019

      I have an issue looking somewhat like yours. For some reason FrameMaker has begun showing a popup warning me, that my license is about to expire 30th of November. Even though it is a perpetual license. I have contacted support with this issue but it is still an open issue.

      Bjørn Smalbro - FrameMaker.dk
      bjw82630509
      bjw82630509作成者
      Inspiring
      October 31, 2019

      It was those reports that worried me when FM2019 stopped letting me in out of the blue.

      Thanks...

        bjw82630509
        bjw82630509作成者
        Inspiring
        November 1, 2019

        I would have thought that it was breach of contract to sell a perpetual license and then deny access to the product without warning.

        I have sent an email. No reply.

          Jeff_Coatsworth
          Community Expert
          Jeff_CoatsworthCommunity Expert
          Community Expert
          October 31, 2019

          Found this thread - https://community.adobe.com/t5/FrameMaker/Perpetual-Licenses-for-FrameMaker-and-TCS/m-p/10494707#M61467 

            Jeff_Coatsworth
            Community Expert
            Jeff_CoatsworthCommunity Expert
            Community Expert
            October 31, 2019

            I don't think you should have had anything change with a perpetual license - give the FM folks a buzz at tcssup@adobe.com.

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