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bjw82630509
bjw82630509
Inspiring
Oct 31, 2019 4:45 PM UTC
Answered

FremeMaker 2019 Perpetual License - why have we been cut off?

We purchased a FrameMaker 2019 perpetual license in September 2018 (upgrade from FM 2017). Why have I been reverted to a 30 day trial license again today?

 

Bridget Wilkinson

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    bjw82630509
    bjw82630509Correct answer
    Inspiring
    Nov 6, 2019 10:26 AM UTC

    The issue was that my computer had changed from a fixed IP address to a dynamic IP address. This broke the activation.

    Bridget Wilkinson

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    11 replies

    bjw82630509
    bjw82630509Author
    Inspiring
    Dec 16, 2019 3:41 PM UTC

    Apologies, I only just saw this - the emails were treated as junk by my ISP.

    Simply enter my full credentials again - after having been reassured that this would not delete an activation.

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      LinSims
      Community Expert
      LinSimsCommunity Expert
      Community Expert
      Nov 6, 2019 12:41 PM UTC

      Once that was determined, what was the fix?

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      bjw82630509
      bjw82630509AuthorCorrect answer
      Inspiring
      Nov 6, 2019 10:26 AM UTC

      The issue was that my computer had changed from a fixed IP address to a dynamic IP address. This broke the activation.

      Bridget Wilkinson

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      FrameMaker-dk
      Community Expert
      FrameMaker-dkCommunity Expert
      Community Expert
      Nov 1, 2019 10:19 AM UTC

      I have an issue looking somewhat like yours. For some reason FrameMaker has begun showing a popup warning me, that my license is about to expire 30th of November. Even though it is a perpetual license. I have contacted support with this issue but it is still an open issue.

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      Bjørn Smalbro - FrameMaker.dk
      bjw82630509
      bjw82630509Author
      Inspiring
      Oct 31, 2019 5:23 PM UTC

      It was those reports that worried me when FM2019 stopped letting me in out of the blue.

      Thanks...

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        bjw82630509
        bjw82630509Author
        Inspiring
        Nov 1, 2019 9:11 AM UTC

        I would have thought that it was breach of contract to sell a perpetual license and then deny access to the product without warning.

        I have sent an email. No reply.

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          Jeff_Coatsworth
          Community Expert
          Jeff_CoatsworthCommunity Expert
          Community Expert
          Oct 31, 2019 4:57 PM UTC

          Found this thread - https://community.adobe.com/t5/FrameMaker/Perpetual-Licenses-for-FrameMaker-and-TCS/m-p/10494707#M61467 

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            Jeff_Coatsworth
            Community Expert
            Jeff_CoatsworthCommunity Expert
            Community Expert
            Oct 31, 2019 4:55 PM UTC

            I don't think you should have had anything change with a perpetual license - give the FM folks a buzz at tcssup@adobe.com.

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