frustrated - fm 2019 crashes and looses info

Forum|Forum|4 years ago
May 9, 2021
5 replies
1271 views

can someone tell me if there something i have to do in order to avoid,,,
this keeps on happening but i cannot figure why...
pffffffffff....

This topic has been closed for replies.

Jeff_Coatsworth

Community Expert

Generally any time that FM has a crash, an error log file is created - they only mean something to Adobe technical support, which is why they usually ask you to e-mail them in when they occur.

You still haven't confirmed what exact point version you're running - check in Help > About to find that info.

S

Stefan Gentz

Community Manager

As others have already asked, please share the exact version you are using (Help > About Framemaker).

I have seen the special effect shown on your screen photo in some early builds of FM (2019 release).

Make sure you update to the latest build (Help > Updates).

D

dorothea.perAuthor

Known Participant

does anyone know what FrameLog_20.08.13_09.42.17.txt files are,

i have found a bunch of that and on the dates that i was having the issue

Bob_Niland

Community Expert

What version of FM, on what operating system?
Is this happening randomly, or at regular intervals? (might we suspect auto-save here)
What error is reported upon crash?
Is there anything in the FM log file?
C:\Users\{username}\AppData\Roaming\Adobe\FrameMaker\{FMversion#}\consfile.txt

I haven't seen random FM crashes since FM7.1 on Unix.

Crash tip: do not immediately try to re-open the .fm file, as this destroys the .backup. Preserve everything first.

D

dorothea.perAuthor

Known Participant

frame maker 2019 on windows 10,
it happens all the time with each book, i am working on 2017 to avoid that but this is not the solution,
it reports an error of detected a serious problem and must quit,
there is not a folder with frame maker 2019 at roaming path for frame ,
attached is the folders i can see
last one has nothing in it

Barb Binder

Community Expert

there is not a folder with frame maker 2019 at roaming path for frame

As an FYI, FrameMaker 2019 is version 15—so it's the 15 folder within your screen shot (see my first response above).

~Barb

~Barb at Rocky Mountain Training

Barb Binder

Community Expert

Hi @dorothea.per:

Did this just start? Here are my initial thoughts:

Make sure you have all of the patches installed (Help > Updates). The current version of 2019 is 15.0.8.979.
Rebuild preferences. (See https://www.rockymountaintraining.com/adobe-framemaker-resetting-preferences/ for details).
Enable Auto-Save in Preferences until you get this worked out.

~Barb

Edit: You might also try downloading the free 30-day trial of FrameMaker 2020 to see if the issue persists. Be sure to work on copies of the files when testing.

~Barb at Rocky Mountain Training

D

dorothea.perAuthor

Known Participant

also i am loosing any change that has happened from previous update and save all files state