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R
rlauriston
Inspiring
February 2, 2012
Question

Generic / Text Only printer crashes FM10

  • February 2, 2012
  • 2 replies
  • 1773 views

In Windows 7 64-bit SP-1, selecting the Generic / Text Only printer with a document open or selecting it and then opening a document crashes FrameMaker 10 with the following error:

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Error

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Internal Error 10024, 7687720, 7688010, 10076471. FrameMaker has detected a serious problem and must quit.

A file named "C:\Users\rlauriston\AppData\Roaming\Adobe\FrameMaker\10\FrameLog_12.02.02_11.25.21.txt" has been generated which contains information that may help Frame development improve the product for future releases.

Please describe your recent actions and send this, along with the generated file, to fmerror@adobe.com. Due to the volume of feedback, we are unable to respond to technical questions. For support, please refer to http://www.adobe.com/support.

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OK  

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Suggestions? I don't have a copy of 32-bit Windows to test on.

    This topic has been closed for replies.

    2 replies

    Bob_Niland
    Community Expert
    Bob_NilandCommunity Expert
    Community Expert
    February 2, 2012

    Can you set generic as default, run Frame, and attempt to create a new document?

    R
    rlauristonAuthor
    Inspiring
    February 2, 2012

    No, if Generic / Text Only is set as the default printer, FrameMaker crashes on launch with the same error.

    Bob_Niland
    Community Expert
    Bob_NilandCommunity Expert
    Community Expert
    February 2, 2012

    How about if you configure an old daisywheel printer? (and you might have to get the driver from MS, they've dropped a lot of legacy stuff from the install media and images) If it works, you could probably render to PDF, then get Acrobat to cough up the plain text.

    Using primitive printer GDIs used to work in Frame, and was entertaining to observe, because Frame would constrain itself to the currently "installed" type wheel/ball font-wise, and the spacing limitations of the printer.

    I never played with it enough to see what would happen if you attempted something impossible for the printer, like rotated text in a table.

    Arnis Gubins
    Arnis Gubins
    Inspiring
    February 2, 2012

    That's not going to work. Test the output from Acrobat to see what a "Generic Text" printer actually creates (it doesn't crash there).

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