Graphics not displaying when opening MF2017 documents in FM2019

Forum|Forum|5 years ago
June 11, 2020
2 replies
508 views

We've recently upgraded to MF2019 (64-bit) from FM2017. Whenever we open a FM2017 document in FM2019, none of the graphics are displayed. We are on v 15.0.5.383 (our IT is yet to install Update 6).

All graphics are added by referenced using a mapped drive.

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K.Daube

Community Expert

Have you checked View > Options?

QuintinSeegersAuthor

Legend

On my local PC running FM (accessing the files via the network mapped drive), they show up. On the other PC running FM (being a Terminal Server accessing the files via the same network mapped drive), they don't. Both have the same options selected under View > Options.

F

FrameMaker-dk

Community Expert

What kind of graphics are we talking about? EPS, TIFF, PNG ?

I am not entirely sure... are you getting "Missing files" alerts..?

Bjørn Smalbro - FrameMaker.dk

QuintinSeegersAuthor

Legend

They're a mixture of TIF and PNG files. No 'missing files' alerts appear. When I right-click where the image is supposed to be and select Object Properties, it does show the correct properties with the file path correct.

F

FrameMaker-dk

Community Expert

Try re-importing one of the pictures, and check what settings you have in Preferences regarding "Save Image with Frameimage". I suspect, that if you re-import the image, with "FrameImage" turned off, the image will show up correctly, but I am not sure. Worth a try though.

Bjørn Smalbro - FrameMaker.dk

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