Having trouble saving a Framemaker file as RTF on network server

Forum|Forum|4 years ago
January 19, 2022
3 replies
946 views

I'm working on a project for which the files have to stay on my company's server. When I try to save a FM (2020) file as .rtf, Framemaker quits responding and I have to force quit. It seems to start creating the the rtf file but that file won't open (error says it may be corrupt).

Are there certain approaches I need to be taking when working in FM on a network server, and/or can someone help me with the words I'll need to get help from company tech support, who will know nothing about Framemaker itself.

Thanks!

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Correct answer KateK-475

UPDATE: My Adobe support request did get answered and I worked with a tech over the phone for troubleshooting. He agreed that it was more likely something to be fixed on my network rather than in Framemaker, but suggested some additionl things I could test out before sending it back to my company's IT support team. That's pending.

I appreciate all the guidance I've gotten here!

K

KateK-475AuthorCorrect answer

Inspiring

UPDATE: My Adobe support request did get answered and I worked with a tech over the phone for troubleshooting. He agreed that it was more likely something to be fixed on my network rather than in Framemaker, but suggested some additionl things I could test out before sending it back to my company's IT support team. That's pending.

I appreciate all the guidance I've gotten here!

Bob_Niland

Community Expert

Any chance of saving locally, then moving the file?
(if that fails too, then the problem isn't the NFS)

And I presume that all are aware that saving to RTF usually results in substantial deletion of formats & styles, down to a very small subset of what FM can do. If RTF is the common enterprise document format, FM might not be the ideal tool for stewardship. I only ever use RTF to export a simulation of an FM document, to someone who needs to hack on the content and doesn't have FM.

K

KateK-475Author

Inspiring

For security reasons, I'm not permiited to download any of the project files to my local machine. But saving locally does work (I just tried it with a non-senstive test file).

I understand the limitations of RTF in a typical publishing workflow, but you'll be surprised to hear that I've been using a Frame-to-RTF-to Frame round-trip approach for over 20 years. It works well for me and my colleagues (aside for this new hiccup; all other projects have been processed on local computers), perhaps because our publishing objectives and project roles are not typical.

Be.eM

Inspiring

I don't know if this is related, but "FrameMaker fails saving [whatever] on a network server" is a common denominator. I've had similar problems when trying to save PDF files on a network server, and the reason was… Windows Defender. Maybe it's worth a check.