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K.Daube
Community Expert
K.DaubeCommunity Expert
Community Expert
Jul 8, 2018 2:58 PM UTC
Answered

How can an 'uninstall latest update' work?

Dear experts

With FM-14 (2017) I have discovered the following:

Any of the 4 backups ($HOME\backup_2017.0.1, …2, …3, …4) contains only the following items:

sub-idrectory in backup-dircontents
fminit\configui\, workspaces\, structure.fm ➔ no dll
structure\sgml\, xml\, samplesStructapps.fm, structapps.fm
TemplatesWithAdobeFonts\structre\
CQPreference.xml

Although fminit does not contain any backed up dlls, dlls have been exchanged in the process of updating. For example, fmres.dll:

builddatesize
3612017-01-182'842'752
4062017-04-102'842'752
4252017-06-142'843'784
5002017-11-192'844'664
5112018-03-082'836'992

Now my questions (to Adobe) are:

  • Where is the installation (update) log located?
  • How can an update be undone with such a rudimentary backup?
  • How are the dlls of a previous build reconstructed, if not available in the backup?
  • Does an FM-update place information also elsewhere (then the backups)?

Some insight into these mysteries are welcome!

    This topic is closed to new replies. Start a new post to keep the conversation going.
    AmitojCorrect answer
    Adobe Employee
    Jul 9, 2018 8:01 AM UTC

    Hi Klaus

    To answer some of the question you asked,

    1.Where is the installation (update) log located?

    Logs can be collected using log collector: - https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

    2.How can an update be undone with such a rudimentary backup?

    There is a backup folder which has list of dll's/exe being modified. However, it is advisable to always uninstall and then sequentially updates can be applied to the main product which has been released.

    3.How are the dlls of a previous build reconstructed, if not available in the backup?

    We can reinstall FM released build and then apply desired update.

    4.Does an FM-update place information also elsewhere (then the backups)?

    No, this is only in backup folder

    Thanks

    Amitoj Singh

    View reply

    2 replies

    Adobe Employee
    AmitojCorrect answer
    Adobe Employee
    Jul 9, 2018 8:01 AM UTC

    Hi Klaus

    To answer some of the question you asked,

    1.Where is the installation (update) log located?

    Logs can be collected using log collector: - https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

    2.How can an update be undone with such a rudimentary backup?

    There is a backup folder which has list of dll's/exe being modified. However, it is advisable to always uninstall and then sequentially updates can be applied to the main product which has been released.

    3.How are the dlls of a previous build reconstructed, if not available in the backup?

    We can reinstall FM released build and then apply desired update.

    4.Does an FM-update place information also elsewhere (then the backups)?

    No, this is only in backup folder

    Thanks

    Amitoj Singh

    Translate
    K.Daube
    Community Expert
    K.DaubeCommunity ExpertAuthor
    Community Expert
    Jul 9, 2018 9:21 AM UTC

    Thank You, Amitoj for Your answers.

    In the meantime I have found the location of the installation logs (C:\Program Files (x86)\Common Files\Adobe\Installers) with both logs and uninstall data bases. Together with Your information I got the broad pictur of the installation/uninstallation process.

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