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Participating Frequently
Jun 2, 2022 10:18 AM UTC
Question

How can iget a trial license for a second time

Hello.

Years before we had a trial license of Framemaker to test the useability for us.
But we not buy it.

 

Now - we have a customer who have Framemaker and we will check if we cann supprt his documentation.
To check this, i would download and install Framemaker Trial again, but Adobe say your Trisl period is over.
Sorry - but to decide if we buy Framemaker -  we must try it first.

What can we do? Who can we ask?
Kind regards

Robert

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6 replies

Community Expert
Jun 4, 2022 8:21 PM UTC

Hi,

 

You should be able to download the trial after several years.

On the Adobe website there is a phone number and an e-mail address which you can contact:

https://helpx.adobe.com/contact/enterprise-support.other.html#framemaker

 

Best regards

 

Winfried

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Barb Binder
Community Expert
Community Expert
Jun 2, 2022 3:13 PM UTC

@Jeff_Coatsworth's suggestion to download the trial on a different computer will certainly work. But you said it was years ago? I thought you could download the 30-day trial each time a new version is released. Jeff, am I misrembering that? Or maybe that's for the CC apps?

 

~Barb

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~Barb at Rocky Mountain Training
Jeff_Coatsworth
Community Expert
Community Expert
Jun 2, 2022 3:15 PM UTC

I suspect that's only for CC apps...

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Rob_69Author
Participating Frequently
Jun 3, 2022 5:40 AM UTC

We must work on this special machine, because the customer need Framemaker for PDF and MadCap Flare for online publications.
So we must evaluate how it is possible to exchange the data. This could happen only on one machine.
The last try to check if we can do works with framemaker was 3 year ago, im thinking.

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Jeff_Coatsworth
Community Expert
Community Expert
Jun 2, 2022 12:01 PM UTC

Use the client's machine to download the trial?

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Rob_69Author
Participating Frequently
Jun 3, 2022 5:36 AM UTC

Hello Jeff.

We are working with our own machines in this case.

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