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A
Anonymous
May 10, 2012
Question

How do I get rid of the "unavailable fonts" error?

  • May 10, 2012
  • 3 replies
  • 15953 views

Every time I open framemaker documents that were created by another writer I get the "unavailable fonts" error. I have tried the tip in the help about deselecting the 'remember missing font names' preference option but it doesn't work. I have the missing fonts installed on my c-drive, how do I get Framemaker to recognise them?

Regards,

Niall.

    This topic has been closed for replies.

    3 replies

    Robert_^_W
    Robert_^_W
    Inspiring
    May 11, 2012

    if it is a strange font or one you know you haven't used, a better idea is to search for the character format using that particular font, and remove it, or change it to a font you do have.

      david_artman_designs
      david_artman_designs
      Participating Frequently
      May 11, 2012

      Not always as simple as all that, though, Robnurflugel. You'd have to search on Ref, Master, and Body pages, too (overrides, donchaknow).

      And realize that FM *does* change the font to one you have, using font substitution (probably one that looks a LOT like the missing one!). It's just that it also tries to remember the old, missing font, too (if the option I turn off above remains on) and so the problem is never fixed permanently. So it's not like the missing font turns into nothingness or MS Comic Sans.

      And if we're talking about a missing font in a template that has been propegated to, oh, a few hundred files over the years... yeah. *I* wouldn't try to Find all of the instances and manually correct them, when I have a tool trying to do it for me automatically if I'd just let it. YMMV....

      Robert_^_W
      Robert_^_W
      Inspiring
      May 11, 2012

      you're right, if this is your first document with a template someone else has provided, the method I mentioned will work well. If you are at the end of production, other methods may appeal. I've found that the missing fonts usually appear in grey in the catalog when the right character style has been found, so it is easy to tell if that is a missing font or not, rather than the substitution.

        david_artman_designs
        david_artman_designs
        Participating Frequently
        May 10, 2012

        Finding and installing the missing font works, of course. But if you can't, or don't care (e.g., a missing font used on a Reference page for a 'mere' label) then:

        How to make Framemaker ignore missing fonts in a file:


        Note:  This process assumes Framemaker 8, but I don't think the process is any different from FM 6 to 10.

        1. Launch Framemaker.
        2. Select File > Preferences > General.
        3. Uncheck Remember Missing Font Names.
        4. Open, save, and close the affected file.

        You will not get the error for that file anymore. Going forward, you will get the error only one more time for each other affected file (assuming that you resave such a file after opening it).

        HTH;

        David

        A
        Anonymous
        January 20, 2014

        Just a NOTE.....in Framemaker 11 the path would be:

        Edit>Preferences>General

          David_Crowe
          David_Crowe
          Inspiring
          May 10, 2012

          Are the fonts installed in Windows? It’s not enough for them just to be on the C drive: there is a font installation procedure. Do they show up in FrameMaker’s font selection list? In other programs? What is the name of the fonts that FrameMaker says are missing? Does it correpsond exactly with the name of those you have?

          A
          Anonymous
          May 10, 2012

          Thanks that seems to have worked.

          Niall.

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