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_Patrick_G_
Participant
February 11, 2008
Question

How do I include the SerialNumber when silently installing Framemaker 8?

  • February 11, 2008
  • 8 replies
  • 1935 views
I am trying to deploy Framemaker 8 within my company, and need to find out how to deploy the application silently with the Serial number packaged with the install.

I know that the ABCPY.INI file has in it the fields needed for including the serial number, but I am unable to locate ANY documentation anywhere to with directions on how to use this external installer.

I try to run setup.exe /v ABCPY.ini and various other Command Line guesses, to no avail.

Please help! Thank you!
    This topic has been closed for replies.

    8 replies

    Arnis Gubins
    Arnis Gubins
    Inspiring
    April 23, 2008
    This thread has been marked as permanent so it won't expire and will be moved to the FAQ section in due course.

    Arnis Gubins
    Forum host
    A
    Anonymous
    April 22, 2008
    I nominate that this topic -- particularly the link to the tech note -- be added to the FAQs...
    R
    Russ Ward
    Legend
    February 29, 2008
    I wonder how long it takes to fix 1702704 bugs.
    Arnis Gubins
    Arnis Gubins
    Inspiring
    April 22, 2008
    The info for doing a silent install is now available in this technote:

    http://www.adobe.com/go/kb403296
    _
    _Patrick_G_Author
    Participant
    February 29, 2008
    A new bug for this issue was created so that it becomes more visible to engineering. Here is the new bug number. 1702704
    _
    _Patrick_G_Author
    Participant
    February 27, 2008
    This has been labeled as a bug 1574945.

    I have worked through my corporate contact to get this investigated, however unfortunately there is no planned ETR on this issue.

    This is bothersome bug because it has put my company at a standstill deploying this application in a way that we can manage and track our licensing.
    _
    _Patrick_G_Author
    Participant
    February 13, 2008
    This is getting to be a nightmare... so for technical support to escalate my question for a KNOWN ISSUE it requires me to buy a several thousand dollar Gold Contract!!!!

    Adobe seems to not want to support their corporate customers, as I have seen several instances with the same question online.

    Why is it so hard for them to provide me with an install command!?!?
    _
    _Patrick_G_Author
    Participant
    February 12, 2008
    Thank you for your response Arnis. The documentation does not work for release 8. I just retested it once more this morning with no luck.

    This is my command line (private data cleared):

    MSIEXEC /I "Adobe FrameMaker 8.msi" SERIALNUMBER=xxxx-xxxx-xxxx-xxxx-xxxx-xxxx COMPANYNAME="My Company" USERNAME="My Name" /qn TRANSFORMS=1033.mst

    The product does install silently, as it is an MSI still. However when I launch the program it requests the serial number. That is the part I am trying to work around. I can't have my end users getting prompted to insert the serial number :)
    Arnis Gubins
    Arnis Gubins
    Inspiring
    February 12, 2008
    Patrick,

    This probably needs to go through Adobe Tech Support.
    Arnis Gubins
    Arnis Gubins
    Inspiring
    February 11, 2008
    Patrick,

    This tech note might be applicable (it deals with FM silent installs)
    http://kb.adobe.com/selfservice/viewContent.do?externalId=331867&sliceId=2.
    Otherwise installation issues are handled by Adobe Tech Support.
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