How to deactivate a computer that no longer exists

Question

2024-05-01-03T15:20ZWindows 11 Pro operating systemInstalled RAM 32.0 GB (31.7 GB usable)System type 64-bit operating system, x64-based processorFrameMaker 2017 14.0.4.511 and FrameMaker 2015 13.0.5.547Help, please.¿How to I "deactivate" a computer that no longer exists?When I run both versions (at different times on my brand-new workstation), the program complains, "The serial number ****************** is already in use by the maximum allowed computers. You need to deactivate another computer in 29 days to use this product.__ Retry activation. I have already deactivated one of my other computers."I had two instances of FrameMaker installed quite happily on only _one_ workstation. That was my former, lap-top, workstation, which crashed _hard_, and backup could not include anything from C:\.¡Thanks!DaveFort Wayne, IN

Jeff_Coatsworth · Accepted Answer

Forgot about this thread - https://community.adobe.com/t5/framemaker-discussions/deactivating-framemaker-2015-no-longer-possible/td-p/14266326

Jeff_Coatsworth · Answer

Yeah, that's a problem - you need to talk to the FM folks to explain the problem & see if they can reset your count. See https://helpx.adobe.com/contact/enterprise-support.other.html#framemaker for your Adobe Support options. I'd recommend using the tcssup@adobe.com e-mail address as it reaches a team dedicated to Technical Communication Suite products including FrameMaker.

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