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A
Amit Mani30445109n307
Known Participant
January 29, 2024
Answered

Hypertext Command "Jump Back" is not working in PDF file

  • January 29, 2024
  • 4 replies
  • 1092 views

I have added a hypertext command "Jump back to previous link" In FM book.  It is working file in FM file but not working in converted PDF file. Please someone explain what can be the possible cause of it.

 

    This topic has been closed for replies.
    Correct answer Barb Binder

    Hi Amit:

     

    As I said, this was an ongoing issue when a FrameMaker document with Jump Back (previouslink) was output to PDF. From memory, it was in Fm 2019 and 2020. Here is the report I filed in 2022 which was marked as fixed: https://tracker.adobe.com/#/view/FRMAKER-11900. 

     

    So, my first question is, where did you test it? In FrameMaker or in Acrobat? Oh, now I see that you are testing it with a 3rd party product in a browser window. Third-party applications don't always do things the way they are supposed to, and of course this is on them, and not on Adobe. I think your next step is to download Acrobat Reader, which is free and test the link there.

     

    If it's still not working, then come back and let me know exactly how you're creating the PDF. The bug that I was referring to in my first response was definitely fixed. This is something different.

     

    ~Barb

    4 replies

    Barb Binder
    Community Expert
    Barb BinderCommunity ExpertCorrect answer
    Community Expert
    January 30, 2024

    Hi Amit:

     

    As I said, this was an ongoing issue when a FrameMaker document with Jump Back (previouslink) was output to PDF. From memory, it was in Fm 2019 and 2020. Here is the report I filed in 2022 which was marked as fixed: https://tracker.adobe.com/#/view/FRMAKER-11900. 

     

    So, my first question is, where did you test it? In FrameMaker or in Acrobat? Oh, now I see that you are testing it with a 3rd party product in a browser window. Third-party applications don't always do things the way they are supposed to, and of course this is on them, and not on Adobe. I think your next step is to download Acrobat Reader, which is free and test the link there.

     

    If it's still not working, then come back and let me know exactly how you're creating the PDF. The bug that I was referring to in my first response was definitely fixed. This is something different.

     

    ~Barb

    ~Barb at Rocky Mountain Training
      A
      Amit Mani30445109n307Author
      Known Participant
      January 31, 2024

      Hi Barb, 'Jump Back' command is working file in FM and Acrobat. But when I open pdf file in Microsoft edge, then it is not working.  Thanks!

      Barb Binder
      Community Expert
      Barb BinderCommunity Expert
      Community Expert
      January 30, 2024

      Hi Amit:

       

      Remind us what version of FramMaker you are using, exactly. This was an ongoing issue, but I reported it and I believe it's fixed in the most current version.

       

      ~Barb.

       

       

      ~Barb at Rocky Mountain Training
        A
        Amit Mani30445109n307Author
        Known Participant
        January 30, 2024

        I am using 17.0.3.

         

        Barb Binder
        Community Expert
        Barb BinderCommunity Expert
        Community Expert
        January 30, 2024

        Well, that is the latest version. I'll go check, but I won't be near a computer for about an hour or so. I'll swing back though and let you know. 

        ~Barb 

        ~Barb at Rocky Mountain Training
          F
          Community Expert
          FrameMaker-dkCommunity Expert
          Community Expert
          January 29, 2024

          If you are creating the hyperlinks like this:

           

          ... I can confirm, that it doesn't work. I am not any wiser than you in this respect - I was expecting this command to work.

           

           

          Bjørn Smalbro - FrameMaker.dk
            A
            Amit Mani30445109n307Author
            Known Participant
            January 30, 2024

            Yes, I am using command 'Jump Back'. It is working fine in FM book, but not working in PDF.

            frameexpert
            Community Expert
            frameexpertCommunity Expert
            Community Expert
            January 30, 2024

            Open the PDF in Acrobat Pro, enter the Edit mode, and double-click the Go Back button. What do you see there?

             

              Jeff_Coatsworth
              Community Expert
              Jeff_CoatsworthCommunity Expert
              Community Expert
              January 29, 2024

              How is it constructed in FM? That might give you some idea of why it's failing in the PDF.

                A
                Amit Mani30445109n307Author
                Known Participant
                January 30, 2024

                I used the command 'jump back', and it is working file in FM. I don't know why it is not working in PDF.

                Jeff_Coatsworth
                Community Expert
                Jeff_CoatsworthCommunity Expert
                Community Expert
                January 30, 2024

                I would suspect that PDFs don't natively support that - you'd probably have to edit them post-production with a tool like TimeSavers or something like that.

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