I can't generate a PDF in FrameMaker 2019

Question

I have been working in FrameMaker 2019 and Adobe Acrobat since last fall. I was just upgraded to a new laptop, and now I can't get FrameMaker 2019 to generate a PDF, either by the Save as PDF function or the Publish function. Here is the error message I keep getting.

The new laptop is a Windows 10 computer (versus Windows 7), but it has Print to PDF set up as far as I can tell. The strange thing is that this laptop was previously used by a former member of our team so it came pre-installed with FrameMaker 2019 and Adobe Acrobat. She had been using it for several months.

I can create PDFs just fine using the Acrobat extension in Word.

Any ideas? Do I need to reinstall FrameMaker, Acrobat? Is it a Windows issue?

Thank you,

Nora Smart

Jeff_Coatsworth · Answer

I think there was a bug that was stopping the installation of the Adobe PDF printer instance in your list of Windows printers. I recall other threads mentioning this and suggesting workarounds to install it manually, but your best be is to reach out to FM folks at tcssup@adobe.com.

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