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December 6, 2025
Question

I have installed Frame maker version 17.0.4.628 in my system. Publish PDF issue

  • December 6, 2025
  • 2 replies
  • 174 views

I have installed Frame maker version 17.0.4.628 in my system. when i give publish PDF or save as PDF

it give error Frame maker could not find PDF printer instance, which must be installed to execute save as PDF command.

 

console view geting below message.

Couldn't read SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\AcroDist.exeCouldn't read AcroDist\shell\open\commandCouldn't read

 

please help in resolving this issue as soon as possible.

 

 

    2 replies

    Jeff_Coatsworth
    Community Expert
    Community Expert
    December 8, 2025

    Your fastest way is to contact the FM crew - see https://helpx.adobe.com/contact/enterprise-support.other.html#framemaker for your Adobe Support options. I'd recommend using the tcssup@adobe.com e-mail address as it reaches a team dedicated to Technical Communication Suite products including FrameMaker.

    December 6, 2025

    OS installed : windows 11 Enterprise

    Adobe Acrobad reader

    Klaus Göbel
    Legend
    December 6, 2025

    First of all install the latest version (17.0.8). In older versions there was a bug, that deleted  the PDF printer.

     

    the reinstall the printer.