Skip to main content
Inspiring
January 26, 2021
Question

I love the welcome screen in FM2019 ...

  • January 26, 2021
  • 3 replies
  • 334 views

It was a great first impression for us when we upgraded from FM11 to FM2019.3... 😆

Luckily it's only the welcomescreen thing, so it's harmless, but does anyone know what might cause it?

    This topic has been closed for replies.

    3 replies

    Jeff_Coatsworth
    Community Expert
    Community Expert
    January 26, 2021

    Yup, being locked down would do it - have your IT free up your machine so you (or they) can do the updates

    Jeff_Coatsworth
    Community Expert
    Community Expert
    January 26, 2021

    Using Structured or Unstructured FM?

    Chain83Author
    Inspiring
    January 26, 2021

    Structured. But no documents are open here. It's the welcomescreen-tab. 🙂

    Community Manager
    January 26, 2021

    That was a bug that happened in some early 2019 versions, when you are "offline" (that is, disconnected from the internet). Make sure to update to the latest FM 2019 version (Help > Updates) and are properly connected to the internet.

    Chain83Author
    Inspiring
    January 26, 2021

    I'm definitely online, and signed in, but Help > Updates are grayed out for whatever reason (maybe FM thinks I'm offline, or IT installed it in a way that blocks that feature). We have very strict network security, so it's likely that any "unusual" type of connection or content is blocked.

     

    Opening webpages normally in various browsers works just fine.

     

    We will see if it persists once we update to a newer version of FM2019. Or at least maybe then it fails a bit more gracefully. 🙂