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Tom in Utah
Participant
May 11, 2014
Question

I signed up for the Technical Communications Suite Subscription yesterday. Now when I launch FrameMaker, it says I can either use as a trial or buy whereupon it propts for a serial number.

  • May 11, 2014
  • 2 replies
  • 276 views

Signed up for the Technical Communications Suite Subscription yesterday. Now when I launch FrameMaker, I get a dialog box saying I either have to use it as a trial version (for 30 days) or buy it. If I click buy it prompts for a serial number.

On installation when I tried to access my adobe account in the dialog box that appeared. It said I didn't have an internet connection. My internet was working fine and I got the same message even once I launched my browser.

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    2 replies

    S
    shackindawoods
    Inspiring
    September 3, 2014

    Same trouble here, I click on Buy Now on my trial version, it asks for serial number, but where to find it? Yet another Adobe roadblock requiring chat or phone time.

    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    September 3, 2014

    Shoot an email to tcs.support at adobe.com for help

    Arnis Gubins
    Arnis Gubins
    Inspiring
    May 11, 2014

    Did you install using an account with admin privileges? Do you have any Group or other security policies on machine that may restrict new software installs?

    For installation issues, it's best to contact customer support.

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