Impression impossible

Forum|Forum|7 years ago
June 5, 2018
1 reply
468 views

Bonjour,

Soucis avec les impressions dans FRAMEMAKER depuis la mise à jour Windows 10 1803, impossible d'imprimer sur une imprimante CANON ou avec adobe PDF. Message erreur " impression impossible car l'imprimante par défaut n'est pas compatible avec FRAMEMAKER. (Impossible d'interroger la commande escape 765).

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Jeff_Coatsworth

Community Expert

Yes, it is a known issue with the Windows 10 1803 build - they are working on fixing it, but the best solution right now is to roll back to 1709 (or earlier). If that's not possible, printing to PDF using the CMYK option instead of RGB also can work.

A

Amitoj

Adobe Employee

Hi All

Just to update you on Windows 10 (1803 build) issue which impacted File -> Print and File -> Save as PDF options with FrameMaker ( v12, v2015, v2017). We have been working closely with Microsoft team on this issue and recently an insider Windows 10 build was released.

https://blogs.windows.com/windowsexperience/2018/06/06/announcing-windows-10-insider-preview-build-17686/

We have started testing out the issue that was reported on this insider build and initial testing indicates that issue has been resolved. We are still in the process of further verification and confirming that the issue has been resolved back to Microsoft team. For those of you who have access to Windows 10 Insider preview builds (or would like to get enrolled in the beta program for Windows) , please visit https://insider.windows.com/en-us/ and try the new preview build. Once installed, if you check windows version it should show screenshot as below:

Thanks

Amitoj Singh

Product Manager – Adobe Tech. Comm. Tools

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