Skip to main content
J
Jack DeLand
Inspiring
November 22, 2011
Answered

Internal Error: 10014, 7686376, 7686666, 10069197

  • November 22, 2011
  • 2 replies
  • 7112 views

TCS3.5, updated today so FM = 10.0.2.419

Win 7-64, 12 GB RAM, 1 terabyte space

I get this error when trying to spell check. It is not localized to one file.  It occurred in the previous version of my install as well. I have about 15 files in one book.  I have MIF washed all the files, searched for resolution here and on the Net, and have sent the crash log to Adobe dev.

Has anyone seen this?  Got a fix?

Thanks

This topic has been closed for replies.
Correct answer Jack DeLand

I will do some more experimenting.  It crashes when I check the document as the lone file in a test book, AND click Start Checking when it encounters here.  If I "learn" that spelling, it does not crash.


I experimented with copying over the maker.ini file in my "10" directory with the installation on my laptop.  Spell check now works on the home machine, and no files are crashing.  Furthermore, it now prints to PDF correctly.  I will try a reinstall at some point to try to track down what exactly screwed up in the first place, but for now many thanks.

JD

2 replies

Anjaneai_Srivastava
Adobe Employee
Anjaneai_Srivastava
Adobe Employee
December 13, 2011

Hello Jack,

the Location suggested by Arnis, is actually a vital step, though I would suggest one change --

C:\Users\<your username>\AppData\Roaming\Adobe\Linguistics ... that is, rename this Linguistics Folder to Linguistics_Old.

Also rename the Folder -C:\Documents and Settings\Your_User_Name\Application Data\Adobe\FrameMaker\ Rename the Folder inside this which should be "10" to "10_old", I hope this would solve your problem.

If above steps does not correct it,  Can you please specify if the error is coming on opening a specific FrameMaker Book/Document or is it coming on every Launch of FrameMaker?

Thanks,

Anjaneai Srivastava

J
Jack DeLandAuthor
Inspiring
December 18, 2011

Hi, Anjaneai,

Thanks for jumping in. I don't have the directory structure Arnis and you are citing.  What I have for Roaming is this:

In other words, the Linguistics folder just isn't there.  It is here:

As you can see, I tried the renaming you suggested in this directory, and the new Linguistics dir was apparently created by FrameMaker. I did not add it. I also did the renaming to 10_Old that you suggested. Rebooted.

FM still crashes on all the books and files I try, including release 9 and release 10 versions. These files are spell checked correctly on my laptop, which also has version 10.0.2.419.

This is a newly formatted drive, with fresh installs of everything. Alll that I have on this machine are the following apps:

In addition, printing to PDF does not work. The print job goes off into nowhere when I use Print Book; it does make a PDF when I use Save as PDF, but it does not include the crop marks I am specifying.

Jack

J
Jack DeLandAuthor
Inspiring
December 24, 2011

Here is one paragraph that repeatedly bombs FM on my home machine but not on the work machine:

<Para

  <Unique 1007964>

  <PgfTag `Body'>

  <ParaLine

   <String `“here develops [in the eighteenth century] a race of authors '>

  > # end of ParaLine

  <ParaLine

   <String `who write to an indefinite body of readers, personally '>

  > # end of ParaLine

  <ParaLine

   <String `undifferentiated and unknown, who accept this separation as a '>

  > # end of ParaLine

  <ParaLine

   <String `primary creation of their creative activity and address their '>

  > # end of ParaLine

  <ParaLine

   <String `public invisibly through the curtain, opaque and impersonal, of '>

  > # end of ParaLine

  <ParaLine

   <String `print.”'>

   <FNote 19>

   <String ` By the nineteenth century, with the introduction of '>

  > # end of ParaLine

  <ParaLine

   <String `stereotyping, steam presses, and large publishing houses in '>

  > # end of ParaLine

  <ParaLine

   <String `America, the authorial distance had grown greater. At the same '>

  > # end of ParaLine

  <ParaLine

   <String `time, the readers are becoming more jaded. As Wordsworth '>

  > # end of ParaLine

  <ParaLine

   <String `writes, “he unity of occupations ... produces a craving for '>

  > # end of ParaLine

  <ParaLine

   <String `extraordinary incident, which the rapid communication of '>

  > # end of ParaLine

  <ParaLine

   <String `intelligence hourly gratifies”.'>

   <FNote 20>

   <String ` Simply put, people are bored; they '>

  > # end of ParaLine

  <ParaLine

   <String `want escape, and they are using texts to achieve it. '>

  > # end of ParaLine

> # end of Para

Any clues here?  It blows up at "" above.

Arnis Gubins
Arnis Gubins
Inspiring
November 22, 2011

Jack,

Spell check got a bit flakey starting with FM9 when a new folder layout was used for the language and personal dictionaries. You may have some corruption in one of the dictionary files. Try to export your personal and any document dictionaries to files. This will create ascii text files. Then check those and ensure that all entries have a hyphenation point (i.e. you should see a hyphen somehwere in the word, and if it doesn't hyphenate, then the hyphen must be at the front of the word, e.g. "-dog").

The personal dictionary file is no longer "user.dct" as defined in the maker.ini, but exists as "added.txt" located in “%appdata%\Adobe\Linguistics\Dictionaries\FMUserDictionary\all” You may need to delete this file and then re-import the exported dictionary file. All of the controls for this are on the Dictionaries... panel of the Spell Checker.

If any of the language specific dictionary files get corrupted, then FM bombs on start up (you should see that it reaches the Localization component when loading in the start-up panel), but that doesn't seem to be your case.

There's some more background info on thee dictionaries here: http://blogs.adobe.com/techcomm/2009/12/dictionaries_in_fm9.html

J
Jack DeLandAuthor
Inspiring
November 22, 2011

Thanks, Arnis. 

I have exported the dct files (no problems) and imported.  However, there is no added.txt file or even an FMUserDictionary directory appearing when I search all of my computer.  I uninstalled and re-installed from my hard drive, tried it again and got the same crash. Updated to .419 again and got the same crash. Tried it with Auto Spell Check on, same crash.

Now I've just tried looking for the added.txt file and FMUserDictionary directory on my work machine and haven't found them there, either. However, spell check works there without crashing. It looks like I will have to do some tracking down on my home machine. Any suggestions on where to start?

Jack

Arnis Gubins
Arnis Gubins
Inspiring
November 22, 2011

Jack,

On Win 7, look in C:\Users\<your username>\AppData\Roaming\Adobe\Linguistics\Dictionaries to get to the FM dictionary area. Then drill down to the appropriate site/user/doc dictionary and look in the \ALL folder for the added.txt files.

Note: you really shouldn't be messing with these. Use the export/import & merge options in the Spell Checker to do maintenance.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices