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Tekscribe
Tekscribe
Participating Frequently
September 13, 2012
Question

Internal Error 10024, 9332515, 9332572, 7278063

  • September 13, 2012
  • 1 reply
  • 5874 views

FM10 is crashing constantly for months.  I have tried the following:

  • MIF wash of all files
  • Rebuild the book file
  • Change default printer
  • Uninstall FM10 and reinstall (including latest patch/update)
  • Inspect ALL x-refs and their targets

There are no other versions of FrameMaker installed on the subject machine (HP Mobile Workstation running Win7 64-bit, with ample RAM and HD space).  There is no peculiar software installed that might interfere with FM and the machine is secure (clear of viruses, malware, etc.).   There is no obvious reason for the crash situation to develop.

If I disable All Cross-Reference in Update Book, FM updates the book fine.  With this option selected, it crashes.

I found rumours online and heard anecdotal reference from experienced FM users about FM10 crashing if Acrobat X is also installed.  I do have Acrobat X installed.  Also, some applications use Adobe Flash.  I am not sure if these are interferring.  Other online references refer to certain internal functions peculiar to laptops cause problems, but solutions are vague.  The IT guy here is stumped.  Could Symantec Endpoint be interfering?

I was contacted by someone in the FrameMaker Engineering team but they wanted all project files sent.  This not reasonably possible due to proprietary info and sheer size of the overall book + files.  Can anyone help?

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1 reply

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
September 13, 2012

Are you mix & matching conditional text and Track Changes? That's been shown to be buggy in FM9 and 10 - there are even reports of FM11 sometimes being tetchy about it too.

If the "bad" project can't be sent, can you create a lorsum fake that blows up (real good, as Bob & Doug McKenzie would say)? Adobe would love to have that one to deconstruct what's going on. I did that for one of my fatal crashes & they've managed to fix it in FM11.

Tekscribe
TekscribeAuthor
Participating Frequently
September 13, 2012

I avoid the FM Track Changes; as far as I know, this feature is not ON for any file but I will check.  Content is very conditionalized.

Other books that use most/all of the same FM files do not crash.  So, I am not sure a 'lorsum ipso' populated fake would achieve much, but I'll reconsider it.  The book is also crashing on another HP laptop running Win7 64-bit.

If Adobe would provide an FTP site, and some promise to keep the files secure, I could upload the mega-project for their experimentations.

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
September 13, 2012

They do - it's called Acrobat.com

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