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chrisguenther1985
Participant
September 24, 2018
Answered

Internal Error 15004

  • September 24, 2018
  • 1 reply
  • 1828 views

Hello, I'm trying to explore the sample files and opened the user guide sample and when opening the "general description" page 2 I get this error (screenshot attached) and then the program crashes. If I scroll down to page 2 of "general description" it also crashes, however if I skip it and type in to go directly to page 3, than it works fine but if I scroll up to page 2 it crashes again. I am very new to Framemaker so sorry if this is a dumb question. Thanks for any help!

    This topic has been closed for replies.
    Correct answer Amitoj

    Thanks for sharing the details. This is a bug with 64bit with u3d image files and comes on certain systems. we are in process of finalizing a fix for this and should be released for 64-bit in an update in coming few days. You could try using 32-bit in the interim or try with filesets not containing u3d files.

    Regards

    Amitoj Singh

    1 reply

    A
    Adobe Employee
    AmitojCorrect answer
    Adobe Employee
    September 25, 2018

    Thanks for sharing the details. This is a bug with 64bit with u3d image files and comes on certain systems. we are in process of finalizing a fix for this and should be released for 64-bit in an update in coming few days. You could try using 32-bit in the interim or try with filesets not containing u3d files.

    Regards

    Amitoj Singh

    C
    chrisguenther1985Author
    Participant
    September 25, 2018

    Thank you very much for the quick reply.

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