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alayneb95813345
alayneb95813345
Participating Frequently
February 27, 2020
Question

Internal error 15044 when trying to convert a frame document to PDF

  • February 27, 2020
  • 2 replies
  • 1088 views

I'm trying to save a fm file to pdf and it keeps crashing and I get the "internal error 15044" before framemaker crashes. When I scroll to the page the pdf conversion crashes on 29-30/104, framemaker crashes as well. There is an imported file on the page but it crashes before I can see what it is. I recently installed 2019 and had been working on 2017. I believe there were issues with this particular frame when converting to pdf in 2017 but it didn't crash when loading. Any guidance?

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2 replies

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
March 10, 2020

A MIF-wash is the process of saving the FM file as a MIF, then opening the .mif version and re-saving it as the binary .fm file. This is quite simple, but for a book with many files it gets tedious fast. So there's a Book MIF Wash utility included in FM now - see https://helpx.adobe.com/framemaker/kb/how-to-use-mifwash-utility-in-framemaker.html

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
February 27, 2020

Are you all patched up? Check Help > Updates to check. If you still keep crashing, try MIF-washing your FM docs. If that still doesn't help, you're going to need to work with a copy of the FM docs to remove the offending page(s) and then see about what's wrong with them that cause you to crash. 

alayneb95813345
alayneb95813345Author
Participating Frequently
March 2, 2020

Thank you for your help! I did need to update. I ended up finding and deleting the image and then reimporting it without issue.

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