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Anonymous
Dec 14, 2016 8:03 AM UTC
Question

Internal error

When open a .fm file with unstructured framemaker 2015, I keep getting an Internal error.

error message is "Internal Error 13024, 4473540, 4473834, 7600321. FrameMaker has detected a serious problem and must quit"

Can someone tell me what I need to do to correct this?

Thanks in advance

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2 replies

Arnis Gubins
Arnis Gubins
Inspiring
Dec 14, 2016 6:03 PM UTC

Is this happening for any FM file, or just some specific files?

Are you up to date with all of your patches for FM2015? There have been 5 patches released to date.

Otherwise, the error message is only meaningful to the Adobe engineers. Please send the the FM generated log file via the fmerror@adobe.com address,

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Anonymous
Dec 15, 2016 12:53 AM UTC

Thanks for your reponse

I keep getting an Internal error for all FM file.

I have patched to version 13.0.5.547, but the error message is the same.

I will send a log file for help.

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