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3 replies

TSKG
TSKG
Participant
Dec 13, 2016 10:27 PM UTC

arir,

have you received any help from Adobe regarding the internal error?

I am having a similar issue and browsing the forums for a workaround or help (with no luck so far).

I've contacted Adobe support, too. No resolution there either, yet.

If you know a workaround or the cause of the error, please, share.

Thank you.

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arir1
arir1Author
Participating Frequently
Dec 14, 2016 10:15 PM UTC

Hi TSKG,

Yes, I have found a solution to this issue. To get the error code to disappear you must use a font that is CSS Web Safe (HTML safe fonts). I changed the font of m document and equations to Times New Roman. My original font was Myriad Pro.

However, if you are using MathFlow the output equations will come out fuzzy. I am using MathJax to get the clarity I need for my equations.

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Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
Nov 18, 2016 2:20 PM UTC

Only to Adobe engineers - make sure you shoot off your error log txt file to them so that they can see what's happening. Meanwhile, what were you doing when this error occurred? Is it happening with any other FM docs?

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