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saieshj64062707
saieshj64062707
Participant
May 23, 2019
Answered

Internal Error

  • May 23, 2019
  • 1 reply
  • 1186 views

I keep getting an error whenever I try opening a book file in FrameMaker 2017. The error is as follows ;

Internal error 14004, 19171970, 19170129, 26122431. FrameMaker has detected a serious problem and must quit.

I am able to open a document. But if I go the File> New > Book to create a book, it doesn't work. Can anyone help me with this problem.

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    This topic has been closed for replies.
    Correct answer Jeff_Coatsworth

    Try resetting your preferences folder - see Matt's suggestions - http://techcommtools.com/find-framemaker-preference-folder/

    1 reply

    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    May 23, 2019

    Was this happening before (that is, you've never been able to launch FM2017 and open a book or start a new one?)

    If it was working before, what changed? Have you updated your copy of FM2017?

    saieshj64062707
    saieshj64062707Author
    Participant
    May 23, 2019

    Well, It was working fine till a couple of hours ago. I tried opening a book with the same name but in a different directory which I guess caused it. My updates are up to date.

    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity ExpertCorrect answer
    Community Expert
    May 23, 2019

    Try resetting your preferences folder - see Matt's suggestions - http://techcommtools.com/find-framemaker-preference-folder/

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