Internal Error: 8004, 4867936, 4920984, 4921436 while attempting to save as XML

Forum|Forum|12 years ago
November 26, 2013
1 reply
652 views

Hi,

I get the following error while trying to save fm files as XML.

=== Header Begin ===

Internal Error: 8004, 4867936, 4920984, 4921436

FrameMaker 8.0.0 for Intel

Build: 8.0p266

Window System: MSWindows

Operating System: Windows NT 6.1 (major.minor.build: 6.1.7600 )

Generated on: Tuesday, November 26, 2013 2:01:40 PM

To file: c:\program files\adobe\framemaker8\FrameLog_13.11.26_14.01.40.txt

=== Header End ===

-ramesh

Structured

This topic has been closed for replies.

Arnis Gubins

Inspiring

Ramesh,

This info is only useful to the FM engineering team and FM8 is no longer a supported product. From the crash log, your version of FM8 is two patches behind the latest version of FM8 (p277). You could try installing those to see if this helps.

ScottPrentice

Inspiring

Yes .. definitely get the latest FM8 patch, that may solve the problem.

http://www.adobe.com/support/downloads/product.jsp?product=22&platform=Windows

However, if this is a structured document, you should also be sure to validate (Element > Validate) the file before saving. Also check for graphics that are referenced from a reference page, and you may want to delete any cross-refs that aren't resolved (or resolve them). FM can crash for a variety of reasons when saving to XML, anything that's slightly amiss is likely to cause a problem.

Cheers,

...scott

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