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_Charles_Kindall_
Known Participant
July 23, 2008
Question

Internal Error: 8004, 6345644, 8487696, 0 when attempting to Save as PDF

  • July 23, 2008
  • 13 replies
  • 5072 views
I keep getting this error every time I create a PDF after crashing with a particular book. Now it looks like the PDF creation is corrupted. I have tried creating PDF's from books I had no problems with but I have had no luck without crashing FrameMaker with this exact error. I am using v8.0p277 on Vista Ultimate SP1 with and AMD.

This all started when I opened an older book created in 6.0 and updated in 7.0 and now when I opened it in 8.0 and created a PDF some images were randomly missing from one chapter. They appeared grayed out in the PDF. I opened the chapter and attempted to recreate the PDF and different images were grayed out in the PDF. Next attempt crashed with this error and now it does this every time regardless of the file or book. It appears to do this when it attempts to write the TPS file and access Distiller. I can open Distiller separately with no problems.

I can continue to use FrameMaker but I can't create a PDF using the Save Book As PDF. Is there a way to "Recover" the application without re-installing it?
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    13 replies

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    A
    Anonymous
    July 24, 2008
    Aha -- that's very likely the problem. I believe that the XPS Document writer is a "competitor" of sorts to Distiller, so it doesn't surprise me that it wouldn't create an output that Distiller could process.

    FM is particularly sensitive to which default printer is used, and the best of all results are generally obtained by 1) having the Acrobat printer instance, or 2) as second best, having a Postscript printer of any sort, set as the default. FM used to specify that it must have a PS printer installed, I believe that's still the case with FM8].

    That's one of the reasons that FM comes with a setup for Acrobat Distiller and that it installs Distiller as a printer on the system. [caveat: I'm an XP user, not Vista, so some of the names may be different on Vista]

    So, if you do have a printer called "Adobe PDF" or similar, set that as your default printer before you open FM. Also, be sure that you set up Distiller so that it knows where your fonts are located.

    There's a great freebie called SetPrint that will automatically set the Acrobat printer as the default for FM opens, here: http://www.sundorne.com

    Please let us know if this resolves your problem making PDFs --
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    _Charles_Kindall_Author
    Known Participant
    July 24, 2008
    I have it set to the Microsoft XPS Document Writer
    A
    Anonymous
    July 23, 2008
    What printer do you have set as your default when you are working in FM?
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