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A
Anonymous
August 9, 2010
Question

Internal Error 9004, 6921628, 9677518, 0 while Saving As PDF

  • August 9, 2010
  • 6 replies
  • 3345 views

I'm getting above error while trying to save opened structured document as PDF. Printing as PDF works fine.

Using FrameMaker 9 on Windows 2003 Server. Please forum, help me.

    This topic has been closed for replies.

    6 replies

    B
    Brewer_B
    Participant
    July 28, 2011

    I have found that if you go into the printer properties for Adobe PDF and uncheck the "Rely on system fonts only; do not use document fonts" my error went away.

    B
    Brewer_B
    Participant
    January 28, 2011

    Did you ever solve this issue?  I am receiving the same one now.

    Thank you.

    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    January 28, 2011

    Is printing to the Adobe PDF printer working? If so, use that instead.

    B
    Brewer_B
    Participant
    January 28, 2011

    Print to PDF and Save as PDF produce the same error unfortunately.

    A
    Anonymous
    August 10, 2010

    Thanks everyone for quick reply, much appreciated. However:

    @Michael Müller-Hillebrand:

    Did Save as PDF work previously?

    - Yes, it did.

    Have you retried after a PC/FrameMaker restart?

    - FM yes, Server is not administered by me, so I can't reboot it as I please.

    Does the document open without any warnings?

    - Yes, it does.

    Have you tried to divide the document into halves and save them?

    - Dividing the document and saving individual parts doesn't work either. Same error.

    @Art_Campbell, Sheila Carlisle, Michael Müller-Hillebrand:

    Sorry. Forgot to post the version, which is 9.0p255 (I believe it's the latest) with PDF Creation Add-On 9 installed.

    Problem first occurred about two week ago. Before that everything worked like a charm. No idea whether the problem is software or OS related.

    Michael_Müller-Hillebrand
    Michael_Müller-Hillebrand
    Legend
    August 10, 2010

    Am 10.08.2010 um 08:51 schrieb AdamusPL:

    Problem first occurred about two week ago. Before that everything worked like a charm. No idea whether the problem is software or OS related.

    Please try the Save as PDF with a default portrait document with maybe one word of text. If that fails as well it is most likely not an issue with your documents.

    I have heard that FrameMaker’s user dictionaries may become a source of a crashing problems (during startup), but otherwise I have not experienced FrameMaker itself to change to bad behaviour (I don’t say it is impossible!). From my point of view the problem has be be looked for in the PDF Creation Add-on (Has someone tried some Acrobat Installation on the machine?) or the OS (if administered elsewhere they might know what changed recently?).

    - Michael

    A
    Anonymous
    August 9, 2010

    Reiterating Art's question about what specific version of FM you are using, as shown in Help > About, the full "9.0.x" numbers are important. If there are FM updates available, they must each be installed sequentially, one-by-one.

    There is a Check for Updates in the Help menu, or you can  check here:

    Updates - Adobe - FrameMaker : For Windows

    Also, please tell us what version of Acrobat is installed (again with the full version numbers); is it the special Acrobat Distiller that comes with FrameMaker, or is it a standalone Acrobat Pro package?

    Sheila

    A
    Art_Campbell1
    Inspiring
    August 9, 2010

    Uh, if printing to the Acrobat printer works.... and SaveAsPDF doesn't (unfortunately, it doesn't work for

    a lot of people).... why not just continue to print to the Acrobat printer?

    ***

    Is your version of FM fully patched? And what version are you using? I don't recall that Server 2003 is a supported platform, but....

    Michael_Müller-Hillebrand
    Michael_Müller-Hillebrand
    Legend
    August 9, 2010

    Adamus,

    The error numbers are in most cases useless, because AFAIK Adobe never published the FrameMaker error numbers.

    Did Save as PDF work previously?

    Have you retried after a PC/FrameMaker restart?

    Does the document open without any warnings?

    Is your Acrobat Installation OK or are you using the little PDF generation tool that comes with FrameMaker? (Never have both installed!)

    Have you tried to divide the document into halves and save them?

    Answers to questions like those might bring you forward in finding the cause of the problem. I use Save As PDF with structured books every day and it works.

    - Michael

    Bob_Niland
    Community Expert
    Bob_NilandCommunity Expert
    Community Expert
    July 28, 2011

    ... because AFAIK Adobe never published the FrameMaker error numbers.

    I recall seeing a list once, and of course cannot now find it. If I do, I'll post a new basenote about it.

    At the time I was, naturally, looking for Error 7103. It either wasn't on the list, or was in the block of generic error codes for which the software was unable to identify a root cause. These seem to be error codes "RN0x", where "RN" is the major_minor release, and 0x is a low number.

    Having the list is not particularly useful, because when Frame can ID the root cause, it usually describes it in the alert or dialog generated. The list is unlikely to tell you anything you don't already know.

    ______

    7103, 9004 and 10004 mean: "Oh poo. What did that?"

    Michael_Müller-Hillebrand
    Michael_Müller-Hillebrand
    Legend
    July 28, 2011

    Am 28.07.2011 um 17:11 schrieb Error7103:

    These seem to be error codes "RN0x", where "RN" is the major_minor release, and 0x is a low number.

    The last digit is the platform, with 4 = Windows, 3 = UNIX. I found the Adobe Tech Note ATN327050 mentioned on microtype.com in archive.org:

    http://web.archive.org/web/20041209170319/http://www.adobe.com/support/techdocs/327050.html

    - Michael

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