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August 29, 2014
Question

Internal Error Code: 12024, 24704628, 24704922, 27638133

  • August 29, 2014
  • 5 replies
  • 2956 views

I'm experiencing the FM crash / internal errors while printing some pages in a book since yesterday. The FM I have is v12.02.389, and I'm authoring in unstructured mode as well. I'm wondering if this was the same issue but I'd like to describe this error here rather than create a new but possibly a duplicate post.

FM version: 12.02.389

Internal Error Code: 12024, 24704628, 24704922, 27638133 (I was kind of surprised that four errors came all at once! Man, that's a whole bunch of zombies!)

Repro:

1. Open an existing fm file with more than 3 pages. (The reason of doing so is I was about to print page 64 to 69 of this chapter to PDF)

2. Go to Print Setup > Properties, disable the "Rely on system font...".

3. Save the changes then go back to File > Print and set the pages to be printed(say, 64 to 69).

4. Click Print (to PDF).

Then I saw the progress bar moving but when it reached to the end, a prompt message box came up saying something like  "Framemaker 12 closes due to Internal error 12024, 24704628, 24704922, 27638133".

I'm wondering if it's a bug or it crashes due to some improper settings? The FM12 was doing OK in the past. I've no idea what's going on. I was trying to look for the troubleshooting guide or similar stuff which might allow me find out the solution based on the error codes presented in FM12, but all the search ended up in vain.

This topic has been closed for replies.

5 replies

August 29, 2014

I thought this might be a bug, so I report it to Adobe bug system. Bug #: 3814847

[Thank you for submitting a bug report. However, there is no need to also post full bug reports in the forums]

Jeff_Coatsworth
Community Expert
Community Expert
August 29, 2014

Ok, dude you don’t need to go on with the details – only Adobe engineers understand the error log stuff – not us mere mortals here. You had already posted on this thread - https://forums.adobe.com/message/6683383#6683383 – no need to go off the deep end here. Yes, you should send the error log in & yes, if you can create a simple example of lorsum text and make it break, then you should file a bug report using the new bug tracking system. Giving Adobe a concrete example to play with helps them out a lot.

September 1, 2014

Aye aye, captain!

August 29, 2014

btw, the Acrobat version is: 10.1.11

August 29, 2014

Here's the error log:

=== Header Begin ===

Internal Error: 12024, 24704628, 24704922, 27638133

FrameMaker 12.0.2 for Intel

Build: 12.0.2.389

... [Removed]

[Please do NOT post error logs, as these are only meaningful to Adobe's engineers and take up unnecessary bandwidth. Submit them via the appropriate email address.]