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_bjorn_simoen_
Participant
May 14, 2008
Question

internal error when making a pdf of a book in FM8

  • May 14, 2008
  • 3 replies
  • 821 views
Hello,

I'm currently learning to work with Framemaker 8.
When i wanted to pdf the book that i created, i get the following error message:

Internal error8004, 6343116, 8483344, 0. Framemaker has detected a serious problem and must quit.

A file named .........txt has been generated which contains information that may help frame development improve the product for future releases.

When i press the ok button of this error message, i get a second dialog box saying: The instruction at "0x00c91940" referenced memory at "0x00000000". The memory could not be "read".

After pressing the OK button of this dialog box, Framemaker shuts down completely.

I searched the internet for a solution but could not realy find one. I have tried to make a pdf via the safe as pdf and via print to pdf, but with both i have encountered the same problem.

Anyone has an idea how to solve this error?

The strange thing is that my colleague is able to make a pdf out of this book without encountering any problems and that we are using the same settings.

Thank you very much.

Bjorn
    This topic has been closed for replies.

    3 replies

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    _Lynn_Madsen_
    Participating Frequently
    May 26, 2008
    Originally, it appears that I had a corrupt PDF printer instance. Following instructions posted elsewhere in this forum, I deleted and manually reinstalled the Adobe PDF 8 printer. After doing this, deleting fntcache.date every time has resulted in the the successful creation of a .ps file from which a PDF fcan be distilled.
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    _Lynn_Madsen_
    Participating Frequently
    May 26, 2008
    I had the same problem when I started using FM8 late last year. The solution was then, and continues to be for me, to delete fntcache.dat from C:\Windows\System32 and then reboot before trying to create a PDF. This only works for printing to a .ps file and then double-clicking to distill to PDF. Save as PDF continues to produce an error every time.

    It's not an elegant solution, but, at least I can consistently produce a PDF (even very large ones with multiple linked graphics and many files in the book) using this method.
    A
    Art Campbell
    Inspiring
    May 15, 2008
    Bjorn, usually one post is sufficient... three is overkill.

    The next time you post, please confirm that you have a fully patched version of FM 8 -- the third patch was just released this week. It would be useful to know if you're using the bundled version of Acrobat Distiller or a complete version of Acrobat. How much RAM do you have installed, and what operating system are you running?

    # That said, a couple things to try and a couple questions: Make sure that you have lots of free space on your hard drive for temp files created during the process.
    # Can you print the book's individual component files to the PDF printer?
    # Open all the component files in the book before trying to print to the PDF printer.
    # Do you have any graphic files that were copied into the files? Not imported by reference?
    # In your preferences, is Generate Tagged PDF On or Off? Toggling it sometimes makes a difference.

    Cheers,
    Art
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