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arulkkumar_adobe
Participant
May 30, 2024
Question

Issu installing the FrameMaker 2015

  • May 30, 2024
  • 1 reply
  • 229 views

Hi,

 

We are using Adobe FrameMaker 2015 for some of our legacy projects; it has been working fine thus far, but we are encountering issues installing it.

 

During the initial steps of the installation, it asks for our credentials for adobe.com. When we enter after a period of time, it refuses to accept. I completed the installation with the acceptance of my license key, and without login, I get caught again with the same issue when I do the patch update (Help > Updates).

 

I had tried with Windows 10, Windows 11, and Windows Server 2012 R2 in India and the USA. Any solution to having a successful FrameMaker will be a great help. I have attached a few screenshots for reference.

 

Regards,

Arul Kumar

 

 

 

    This topic has been closed for replies.

    1 reply

    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    May 30, 2024

    Adobe has been having some issues with older licensing servers, but start from the obvious - do you have an internet connection on the FM2015 machine? If so, then have your IT verify that it's got a clear connection to any Adobe IP addresses.
    My other suggestion is to talk to the FM folks directly - see https://helpx.adobe.com/contact/enterprise-support.other.html#framemaker for your Adobe Support options. I'd recommend using the tcssup@adobe.com e-mail address as it reaches a team dedicated to Technical Communication Suite products including FrameMaker.

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