Issue Downloading Adobe TCS – Corrupted ZIP File

Forum|Forum|9 months ago
May 8, 2025
1 reply
328 views

Hello!

I need to download Adobe TCS to install it on devices within my organization. However, I’m facing an issue: when I click the download link, the download starts normally, but after about a minute, the speed slows down significantly and the file is marked as “finished” prematurely. When I try to open the ZIP file, it turns out to be corrupted.

https://download.adobe.com/pub/adobe/technicalcommunicationsuite/2022/TechCommunicationSuite_10_0_LREFDJ.zip

Is there currently a problem with Adobe’s download servers? I urgently need access to the file.

Thank you in advance for your support.

Best regards,
Markus

Jeff_Coatsworth

Community Expert

Possibly, but since this is a user-to-user forum, we're unlikely to know. Have you tried downloading with a different browser? If the problem persists, ping the FM folks - see https://helpx.adobe.com/contact/enterprise-support.other.html#framemaker for your Adobe Support options. I'd recommend using the tcssup@adobe.com e-mail address as it reaches a team dedicated to Technical Communication Suite products including FrameMaker.

M

Markus31168975ejueAuthor

Participant

Thanks for the quick reply! I know this is a community forum, but I was hoping someone might have experienced the same issue and had a solution.

Your suggestion with the email address was already very helpful, thank you for that!

I did try using a different browser. Right now, the download is running more steadily, but only at around 300 KB/s, which is a bit odd. At least it hasn’t cut off halfway through yet. Still, it’s a bit annoying since the whole download will take about six hours.

Fingers crossed it works out in the end, thanks again!

Best regards,
Markus

Jeff_Coatsworth

Community Expert

I'm getting the same effect with that link - I suspect there's something going on at the Adobe end - a 7.2 GB file shouldn't take 4 hrs (so my Chrome reports) to download.

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