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donnah1758
Participant
December 27, 2017
Answered

Latest patch to FM 2017

Trying to install latest patch to FM 2017. Download the zip file and run AdobePatchInstaller.exe. Get one of two "Update Failed" messages that alternate seemingly randomly: 1) Please contact your Administrator if you wish to apply updates. Updates have been suppressed by the Administrator" and 2) "Adobe Application Manager may be damaged. Download and install a new copy of 'Adobe Application Manager' (hyperlinked to an Adobe site that does not have that app listed).

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Jeff_Coatsworth
Jeff_CoatsworthCorrect answer
Community Expert
December 27, 2017

No, it is a standalone download from my company's website.


Ah, then you're probably on a volume licensing plan - that would disable it IIRC.

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6 replies

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
December 27, 2017

What's happening if you try running the Help > Updates routine within FM? Was that not working? If so, have you tried the direct link to the FM patches - Adobe - FrameMaker : For Windows ? Do you have local admin rights to your machine?

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donnah1758Author
Participant
December 27, 2017

Tried the latter (that's where I got the download file). Have admin rights. Surprisingly, "Updates" is grayed out on the Help>Updates dropdown.

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Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
December 27, 2017

Is your copy of FM2017 part of the Tech Comm Suite? If so, another component may have the Help > Updates link active.

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