licensing FrameMaker 13

Question

I have a license for FM 2017 (v14) license. I need to use FM 2015 (v13). How?

JETrudeau · Accepted Answer

Hi Jeff. I have no license specific to 2015. What I have is a “one-off” single seat purchase to enable me to assist our tech pubs team (I’m an engineer with a serious tech writing background). Hence my desire to remain on the same version as our pubs team. I do have the 2015 installer, as well as 2017. Both are currently installed, the 2017 works.

I have contacted Adobe support – if I get a generally useful response, I’ll post it here as well.

Thanks!

Common Use Case: a corporation settles on a version of a production tool older than the current version.

The FrameMaker licensing implementation does not support this use case.

I did promise an update if I learned something definitive. Which is:

1) A FrameMaker license key works for one version and one version only.

2) There is no online or automatic way to get a license for an older version.

3) Ergo, one MUST contact support at tcssup@adobe.com and request.

Because you cannot purchase a license for an older version, only the current version, there is no way to use an older version without jumping through the support hoops. I personally think this is suboptimal, to be polite.

My expectation: If I have a valid license for a newer version, I should be able to use an older version transparently. This is not rocket science. This is pretty simple to implement in a good licensing system.

So far support has been helpful, but I still don't have a license for FM2015.

Bob_Niland · Answer

Why do you need to use v13?If it's because your customer is on v13, v14 presumably can save-as v13 directly, and of course to MIF for any prior version.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded