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A
Arabel67
Participant
May 31, 2016
Question

Maximum number of computers activated

  • May 31, 2016
  • 1 reply
  • 363 views

I have been using my FrameMaker version 10 for several years on the same PC, but some weeks ago I couldn't open FrameMaker and it showed the message that the max number of computers were activated.

What can I do? There is no other computer in our company that is using my serial number. We are two persons here working with two different licenses. Never had such a problem before.

I tried to find a solution in the internet, but couldn't find any helpful answer. There is no other computer that I knew of using the same serial number.

Has anybody of you had the same problem?

This topic has been closed for replies.

1 reply

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
May 31, 2016

First make sure that you’ve applied all the available patches – if the problem persists, call Adobe Support

    A
    Arabel67Author
    Participant
    May 31, 2016

    I tried to install the latest one on the Adobe website (from 2011) and my system said that this not a suitable patch. My FM version is newer.

    We had a chat with a German Adobe staff member and he solved the problem. Finally, I don't know what the reason for this unexpected activation message was, but at least I can open and work with FrameMaker again ...

    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    May 31, 2016

    There was an FM 10 bug that caused all instances of FM10 to stop working, saying that they had expired, but the patch they released right after fixed it

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