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ericCessna
Inspiring
October 17, 2018
Answered

Missing pages in PDF from FM 2019

  • October 17, 2018
  • 2 replies
  • 1864 views

I've just installed FrameMaker 2019 (64 bit) and have open some of my older FM 2015. Everything looks good except when I publish it PDF some pages are missing and some fonts look funny. If I retype the page it seem to work. As you can except this take a long time in a 400 page book.

Any ideas????

This topic has been closed for replies.
Correct answer diksagra

The issue has been identified and the fix would be available in the next patch which is due soon. For time being, there are two workarounds for this issue:

  1. Uninstalling Helvetica family from your system
  2. Removing double-quotes/ apostrophe present in the content with Helvetica font applied on it.

Regards,

Diksha

2 replies

diksagra
Adobe Employee
diksagraCorrect answer
Adobe Employee
October 22, 2018

The issue has been identified and the fix would be available in the next patch which is due soon. For time being, there are two workarounds for this issue:

  1. Uninstalling Helvetica family from your system
  2. Removing double-quotes/ apostrophe present in the content with Helvetica font applied on it.

Regards,

Diksha

F
FieryPantone
Legend
October 24, 2018

"Uninstall one of the PostScript base fonts," you say … what on earth have the developers been doing to break something like that?

A
Adobe Employee
Amitoj
Adobe Employee
October 24, 2018

For now, could you use another fornt for the apostrophe till this is fixed and given as a fix in Update 2 ? (few weeks away)

thanks

A
Adobe Employee
Amitoj
Adobe Employee
October 17, 2018

Can you try installing update 1 and let us know if that resolves the issue.

thanks,

E
ericCessnaAuthor
Inspiring
October 18, 2018

I had out IT department install the update and it has not fixed the issue.

I think I found the fix, when I looked at my Paragraph Designer I can see this paragraph is looking for a wide Tab space. So instead of giving me a warning it just doesn't print that area.

Can you confirm this?

A
Adobe Employee
Amitoj
Adobe Employee
October 18, 2018

Thanks for the confirmation. Can you share a sample fm document with this issue to me at amitosin@adobe.com so i could look into this and get back

Regards

Amitoj Singh

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