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ericCessna
Inspiring
Oct 17, 2018 6:51 PM UTC
Answered

Missing pages in PDF from FM 2019

I've just installed FrameMaker 2019 (64 bit) and have open some of my older FM 2015. Everything looks good except when I publish it PDF some pages are missing and some fonts look funny. If I retype the page it seem to work. As you can except this take a long time in a 400 page book.

Any ideas????

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diksagra
diksagraCorrect answer
Adobe Employee
Oct 22, 2018 9:58 AM UTC

The issue has been identified and the fix would be available in the next patch which is due soon. For time being, there are two workarounds for this issue:

  1. Uninstalling Helvetica family from your system
  2. Removing double-quotes/ apostrophe present in the content with Helvetica font applied on it.

Regards,

Diksha

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12 replies

diksagra
Adobe Employee
diksagraCorrect answer
Adobe Employee
Oct 22, 2018 9:58 AM UTC

The issue has been identified and the fix would be available in the next patch which is due soon. For time being, there are two workarounds for this issue:

  1. Uninstalling Helvetica family from your system
  2. Removing double-quotes/ apostrophe present in the content with Helvetica font applied on it.

Regards,

Diksha

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FieryPantone
Legend
Oct 24, 2018 5:54 AM UTC

"Uninstall one of the PostScript base fonts," you say … what on earth have the developers been doing to break something like that?

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Adobe Employee
Amitoj
Adobe Employee
Oct 24, 2018 10:45 AM UTC

For now, could you use another fornt for the apostrophe till this is fixed and given as a fix in Update 2 ? (few weeks away)

thanks

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Adobe Employee
Amitoj
Adobe Employee
Oct 17, 2018 7:36 PM UTC

Can you try installing update 1 and let us know if that resolves the issue.

thanks,

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ericCessnaAuthor
Inspiring
Oct 18, 2018 2:41 PM UTC

I had out IT department install the update and it has not fixed the issue.

I think I found the fix, when I looked at my Paragraph Designer I can see this paragraph is looking for a wide Tab space. So instead of giving me a warning it just doesn't print that area.

Can you confirm this?

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Adobe Employee
Amitoj
Adobe Employee
Oct 18, 2018 3:26 PM UTC

Thanks for the confirmation. Can you share a sample fm document with this issue to me at amitosin@adobe.com so i could look into this and get back

Regards

Amitoj Singh

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